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JOB SUMMARY:

Provide supervision and oversight of Day Services Supervisors and Direct Support Professionals. The Program Manger will support program growth and develop of the Day Services program across Mount Rogers. Program Manager will facilitate the referrals and opening of individuals to the appropriate service. Assist in establishing, developing, implementing, and evaluating individualized services plans for day services. Complete and participate in person centered quarterly and annual reviews. Coordinate day services to ensure compliance with applicable Agency, federal, state, and local regulatory standards. To provide supervision of implemented plans, observe and asses direct staffs performance; aligned with state standards, and deliver services as needed.

ESSENTIAL FUNCTIONS:

• Coordinate the recruitment and hiring of day services staff. Responsible for providing training, in accordance with state mandates as well as continued observation and evaluation of standards. To provide supervision, support, and evaluation of staff. Ensure staff meet agency and state training requirements
• Provide lead supervision to assigned staff ensuring effective and efficient delivery of services and opportunities for professional development. Coordinate and facilitate monthly trainings, supervision, and support for staff as needed.
• Meet with community partners and stakeholders to establish relationships in order to find, access, and develop community programs and opportunities for services and supports for individuals served to participate in. Community relations should include seeking funding sources to continue to grow and access varying community based opportunities for the program and individuals served.
• Develop, implement, and monitor individualized assessments, person-centered plans, data collection methods and progress reports that lead to personal growth for designated persons served and comply with applicable funding sources and regulatory standards. Participate in Person Centered Reviews and annual team meetings as organized by support coordinators/case managers to discuss progress, review needs/concerns, interests, and strengths of individuals and families to ensure appropriate assignment of services and staff.
• Manage Day Services in accordance with the agency mission, goals, policies and procedures, budget, and applicable regulatory standards to include: (a) processing of referrals (b) monitoring the delivery of service units in order to ensure maximization of available funding (c) maintain/coordinate positive working relationships with customers including persons served, family members, referral/funding agents, etc. (d) Provide for audits of case records for quality assurance (e) ensure the provision of facility and community-based options.
• Provide skill building and support to individuals served to promote maximum independence and facilitate participation in community and/or facility based activities in accordance with the individual’s expressed preferences and choices. As outlined in the individual’s person-centered plan, provide training, skill building and support to include personal care, socialization, community integration/participation, volunteer opportunities, and other daily living skills.
• Ensure the provisions of quality management system are followed in the delivery of day support services - specifically, an effective program evaluation system complete with measurable outcomes and a reporting system. Ensuring all requirements are maintained and monitored in WAMs, including supporting in identifying and addressing any service authorization concerns and minimizing the rate of PENDS and time to address such issues.
• Actively participate in meetings held within agency, individual’s treatment team, and regional meetings by DBHDS as needed. To participate as a team member on Agency committees and work groups as requested.

OTHER DUTIES:

• Design and implement methods to evaluate effectiveness of program and services provided.
• Provide on-site supervision to staff monthly, or more frequently as needed.
• Secure physician's order and oversee the administration and documentation of medications to designated individuals.
• To provide transportation for day services individuals as needed.
• Ensure all required trainings are completed in compliance with agency policy. Responsible to maintain current certification in First Aid/CPR/AED and other trainings as required or assigned.