Job description
Hybrid. 3 days in the office, 2 Days of remote. (Subject to change).
The Service Desk Technician Level 3 provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications.
a. Providing help desk support for the Windows operating system,Windows-based applications and databases, and AD account management;
b. Providing help desk support for iOS devices, iOS-based applications,and iCloud account management;
c. Configuring, imaging, and deploying Windows based laptops, printers,and desktop assets;
d. Workflow management applications such as ZenDesk, ServiceNow,Ivanti, or BMC Helix.
Preferred Experience: At least five (5) years of experience in the following:
a. Endpoint protection and management tools such as Cisco AMP,Absolute, or HP SureClick;
b. IT asset management and tracking tools such as Oomnitza,ServiceNow, Ivanti, or BMC Helix.
Job Type: Contract
Salary: Up to $42.00 per hour
Schedule:
- 8 hour shift
Application Question(s):
- Do you have Technical Skills: a. ITILv4 Foundation & b. CompTIA A+ certification for technical support. ?
Experience:
- iOS: 3 years (Preferred)
- Desktop support: 7 years (Preferred)
Work Location: One location
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