Service Desk Assistants support the work of the Harvard Law School Service Desk team, providing attentive and customer-focused technology support to our community of students, faculty, staff and visitors.

Service Desk Assistants understand the importance of empathy, active listening, and accountability when working with the HLS community to deliver technology solutions. The successful candidate will also have some prior phone or in-person customer service experience, and a working understanding of technical endpoints including Microsoft and Apple personal computers and basic audiovisual equipment.

As a Service Desk Assistant you will:

• Monitor incoming service channels and ticketing system, and respond to customer requests.

• Staff service desks and address walk-in customer needs in a timely, professional manner.

• Provides basic technical support via the phone, walkup and remote tools.

• Perform basic AV setups, strikes, and event support using built-in classroom technology.

• Maintain public kiosk and lab computers: installing software and working with colleagues to troubleshoot issues.

• Maintain paper and toner supply levels for public multifunction printers.

Minimum 6 months to one year of experience relevant to the essential responsibilities and providing customer service.

We are looking for people with:

• Interpersonal communication skills with dedication to providing a high level customer service

• Good analytical and active listening skills

• Empathy, professionalism, and good judgment

• Prior phone and in-person support experience

• Ability to organize and coordinate workload independently among constant deadlines and shifting priorities

• Working understanding of technical endpoints including Microsoft and Apple personal computers and audiovisual equipment

Must be able to individually lift, move and install computer and audio/visual equipment up to 50lbs, and periodically up to 100 lbs. with the assistance of others.

This position is located on campus.

We regret that Harvard Law School is unable to provide visa sponsorship for staff positions.

All offers to be made by HLS Human Resources.

Be a part of excellence and leadership in legal education and scholarship at Harvard Law School. We are a community of talented people from diverse backgrounds, lived experiences, and perspectives, dedicated to advancing the cause of justice all over the world. We value our differences and our diversity as a source of strength. We are committed to developing and inspiring our students and our workforce. Whoever you are, whatever you do, however you do it, Harvard Law School is a place where you can thrive.

Information Technology

USA - MA - Cambridge

403057 Computer Assistant

-

Information Technology Services

Full-time

052

55 - Hvd Union Cler & Tech Workers

Criminal, Identity

• This position rotates weekly through a 7 hour per day rotating schedule (35h per week), to cover our service hours.
• Occasionally required to work outside of normal business hours, and may be called during off hours
• Required to work Veterans Day, Presidents Day, Alumni Reunions Weekends, Admitted Students Weekends, and other holidays/weekends as needed to support HLS Events and Activities.

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.