Job description

****Opportunity for growth- Unique Family Culture***

NAPA proudly offers an innovative & dynamic culture, competitive compensation and a comprehensive benefits package, including medical, prescription, dental, vision, company paid life insurance, paid holidays, paid time off, 401k with company match, tuition reimbursement & much more!!

Role:

The Service Desk Analyst will serve as the initial point of contact for basic incident resolution and requests reported to the service desk. Basic responsibilities include the initial assessment, research, and escalation/resolution of reported incidents and requests. This individual must provide high quality customer service through the entire customer interaction and work to resolve incidents in a timely manner.

Essential Functions and Responsibilities:

• Monitor and respond to service desk incidents and provide technical support to the end user.
• Provide a basic-to-intermediate level of software and systems support.
• Communicate technical information clearly and effectively.
• Maintain, improve, and optimize the utilization of all organization systems.
• Plan and implement routine system maintenance.
• Analyze and tune system applications as required to meet added performance criteria.
• Responsible for hardware and software configurations of personal computers and related peripherals including scanners, printers and communications devices.
• Ability to coordinate high-level situations with the IT Staff to provide emergency assistance in the event of a systems failure.
• Performs other duties as assigned.

Knowledge, Skills and Abilities:

• Experience: 1 year of industry experience preferred.
• Education: A high school diploma or GED required. Bachelors Degree preferred.
• Competencies: Excellent analytical, organizational, interpersonal, oral and written communication skills; ability to quickly learn and use new products as needed, strong ability to successfully complete assigned tasks with high degree of quality and minimal guidance; Ability to plan and organize workload; meet deadlines; strong attention to detail; ability to multi-task and work independently and as part of a team; Proficient job related computer skills (i.e., Microsoft Office, data entry systems).

ABOUT US:

Founded in 1991, NAPA Transportation, Inc. (NAPA) is a family owned & operated truckload carrier that provides logistical solutions for companies across the United States. Ronald Accomando founded NAPA with just 4 trucks and a specific vision in mind. After spending years as a Driver himself, Ron envisioned a workplace where Drivers were treated with respect and not just known by their truck number. He wanted his company to be driver focused and have a family feel culture.

Since then, Ron’s son, Nic has taken the wheel from his dad and now runs the day-to-day operation as the President. Through hard work and the determination to succeed, NAPA has continued to grow, year after year. Today, NAPA operates over 1900 pieces of company-owned equipment and proudly employs over 500 hardworking employees (throughout 5 terminals) while continuing to uphold our unique family culture.

Visit http://www.napatran.comto know more.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Mechanicsburg, PA 17050: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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