Job description
Overview
Do you love technology and providing excellent customer service?
Service Desk tends to be a launching pad for other exciting opportunities in IT at Tower Health. In this position, you would gain familiarity with a wide variety of hundreds of technologies used across the health system.
The shift is 9am-6pm and includes weekend and holiday rotation. Working remotely is possible.
Responsibilities
The Service Desk Analyst is the first point of contact for Tower Health in providing front-line diagnosis and support for all Information Technology problems and/or requests for service by phone and email. The Analyst acts as the key contact for onsite and remote users for terminal and production problems and inquiries and must have the ability to handle and triage first level support calls.
#LI
#MP
Qualifications
Do you love technology and providing excellent customer service?
Service Desk tends to be a launching pad for other exciting opportunities in IT at Tower Health. In this position, you would gain familiarity with a wide variety of hundreds of technologies used across the health system.
The shift is 9am-6pm and includes weekend and holiday rotation. Working remotely is possible.
Responsibilities
The Service Desk Analyst is the first point of contact for Tower Health in providing front-line diagnosis and support for all Information Technology problems and/or requests for service by phone and email. The Analyst acts as the key contact for onsite and remote users for terminal and production problems and inquiries and must have the ability to handle and triage first level support calls.
#LI
#MP
Qualifications
- Strong customer service experience with IT. Service Desk experience is strongly preferred.
- Excellent communications and interpersonal skills
- Passion for excellent customer service
- Great attitude and energy
- Strong analytical and troubleshooting skills and good documentation for escalation
- Microsoft Office proficiency
- High School Diploma or GED
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