Job description

Service Coordinator:

Pay Rate: $19-21/hour DOE.

Schedule: Mon-Fri, 8-5

Location: Dallas

Service Coordinator - Job Description

You will be responsible for opening, dispatching and maintaining service work

orders.

The ideal candidate will have mature customer service skills, strong verbal and

written communication skills, and be proficient in Excel and Outlook.

We are looking for career minded candidates who are willing to learn and grow

with the company.

A Service Coordinator - Level I will:

• Enter and dispatch work orders

• Ensure that work orders have been received by subcontractors, and verify the

scheduled time and date of the work

• Call subcontractors 24 hours after the scheduled completion date to verify

completion or update the status

• Enter accurate and complete notes in the system regarding correspondence

with customers and subcontractors

• Act on all incoming phone calls and faxes

• Closing all service calls in the system when work is complete

• Update customer web based portals

• Acquire necessary materials in order to fully complete the job

• Effectively manage the dashboard and maintain customer as well as company's

requirements

• Other duties as assigned.

JOB REQUIREMENTS The ideal candidate will satisfy the following

requirements and qualifications:

• High school diploma or equivalent

• Experience in call center environment - multiple phones lines and customer

service

• Valid Driver's License

• Must be able to pass drug and background screen

• Ability to multitask while staying organized

• Strong verbal and written communications skills

• Positive customer service skills

• Experience in lighting and electrical a plus!

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Dallas, TX: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Application Question(s):

• I understand this position is not remote and has no plans to be remote
• I understand the pay range is $19-$21

Experience:

• Customer service: 3 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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