Job description

Automotive Service Advisor Smith Automotive Group, LLC - Lithia Springs, GA

Job description

Overview: Automotive Service Advisor

If you believe customer service is a true craft – one built on communication and thorough product knowledge? If so, Smith Automotive Group is seeking a highly motivated charismatic Automotive Service Advisor! We have a strong reputation in the automotive industry and are looking for enthusiastic and energetic team players to grow with us.

To keep growing and building on our success we look for like-minded individuals to join our team. Bring your passion, energy, and experience – we will give you the training, support, and encouragement to succeed. Responsibilities: The purpose of the Automotive Service Advisor is to ensure an extraordinary customer experience while creating client advocates. The Service Advisor acts as the go-to between service technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. Primary responsibilities include but are not limited to:

• Greeting service customers promptly in a professional and courteous manner

• Inspecting vehicles and accurately identifying and verifying customers’ needs

• Building strong relationships with customers

• Perform vehicle walk-around and documentation of customer concerns to enable the Technician to diagnose and service the vehicle properly

• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.

• Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.

• Compiles with federal and state vehicle requirements by testing engine, safety, and combustion control standards.

• Remain involved with the delivery of the vehicle to the customer upon completion to assure all customer concerns are addressed.

• Provide concierge support for all owner inquires, whether by phone or in person, to assure the customer has a positive service experience.

• Follow up with customers to ensure satisfaction

Qualifications:

• Must be authorized to work in the United States

• High school diploma or equivalent required

• Two or more years of previous experience as a service advisor

• Excellent customer service skills

• Great attitude with a high-energy personality

• Must have a valid in-state driver’s license and an acceptable, safe driving record

• Must submit to and successfully pass a background and drug screen Must be a team player with integrity and strong work ethics

• Ability to work well in a process-driven environment

Benefits

When you join our organization, you’ll enjoy comprehensive training, competitive compensation, and unparalleled benefits. You will experience the best that a career in the automotive industry has to offer.

• Strong pay plan! Based on experience!

• Monthly Bonuses

• Health Medical, Dental & Vision Insurance

• Life and Disability Insurance

• 401K Retirement Savings Plan

• Paid Time Off

• Employee Vehicle Purchase Program

About our Company:

Smith Automotive Group is one of Atlanta’s Premier Auto Dealers, therefore we have the most competitive pay plans in the automotive industry. We strive to provide outstanding service in all areas of our dealerships in Georgia, from the showroom to the service center. We believe our employees are our greatest asset! As such, we treat all employees with respect and appreciation for their contributions to the company. Become a member of a winning team that offers growth opportunities, excellent earning potential, and leadership that appreciates your drive, skills, and ability.

*_Join us today!_* Apply at :

https://www.teamsmithautogroup.com/

Smith Automotive Group is an Equal Employment Opportunity Employer. All applicants must be able to pass a pre-employment screen including MVR, drug test, and have a valid in-state driver’s license

Job Type: Full-time

Pay: $45,632.40 - $55,166.08 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Weekend availability

Schedule:

• 8 hour shift

Shift:

• 10 hour shift
• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Lithia Springs, GA 30122: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Automotive service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.