Service Account Manager

We know you have heard about us-now come and see what we have to offer! Bartingale Mechanical, powered by APi Group and our parent company Jamar, is a highly skilled mechanical services provider located in Eau Claire, Wi. We have a solid reputation for great customer service, quality products and expert installation by a group of successful and committed individuals – and we are adding to our team! Do you have experience in the mechanical or service industry, account management and estimating? Are you looking for a fantastic opportunity with a reputable company where you can learn and grow in your career? If you answered yes, read on!

ALL ABOUT YOU:

You know the value of creating true, trustworthy partnerships with clients and have strong, positive communication and interpersonal skills. You have the drive to reach new customers, proactively assess situations and use good judgement in proposing solutions. You understand project execution and thrive in the nuts-and-bolts details of proposing, preparing, executing, and successfully closing full-cycle mechanical projects. You take pride in your work, seek opportunities to move forward, and effectively partner with a diverse set of personalities. You are a self-starter, determined to succeed, enjoy what you do and want to have fun while you work!

THE JOB:

As a Service Account Manager at Bartingale Mechanical, you will:

• Safely manage all operations in accordance with company policy and procedures.
• Collect business intelligence, identify, and target the most attractive business opportunities; establish relationships with new clients and foster relationships with existing clients.
• Review and understand each current Service/PM contract.
• Build opportunities from existing accounts and increase pull through opportunities.
• Gather information about Service and Preventive opportunities/leads, qualify the opportunity and identify key personnel for initial interaction.
• Prepare proposals for customer review and acceptance; solicit quantitative and qualitative feedback from service team to meet customer needs.
• Execute and follow-up on all outstanding proposals.
• Manage project activities throughout lifecycle, including oversight of quality control, safety and productivity.
• Allocate adequate resources, scheduling, required documentation, budget, and other factors necessary for Service/PM/Project completion and success.
• Be part of our business resource sales organization; continually participate in the improvement of our sales reach and processes.
• Perform other duties as assigned.

THE QUALIFICATIONS:

• Minimum three years experience working in customer service or sales role with proven relationship-building skills and commitment to customer service.
• Experience with development and maintenance of Customer Relations Management system, opportunity tracking and reporting; preferred.
• Mechanical, HVAC, Plumbing or building automations system knowledge; preferred.
• Well-developed communications skills: oral, written and presentation.
• Proficiency with computer applications including MSOffice; Word, Excel, PowerPoint.
• Valid state drivers license with ability to schedule local and regional travel to job sites and client locations.

PERKS:

We offer compensation in line with experience, the salary range for this role is $60,000 - $90,000/annually with excellent benefits including:

• Four medical plan options from BCBS
• Vision, Dental
• 401K with company match, Employee Stock Purchase Plan, Profit Sharing
• Short and Long-Term Disability (Company Paid)
• Paid Time Off/Holidays
• Robust training and development opportunities
• Perk Program Discounts

Bartingale Mechanical strives to create a culture and environment that is inviting, encouraging and supportive of people of all backgrounds so that diverse voices, thoughts, and perspectives may be heard and amplified. All are encouraged to apply!