Senior Service Delivery Management Consultant - Oracle Health (Albany, NY)
Job description
Come and join us! To develop and handle the Oracle Support relationship with a designated large account - specifically New York State Office of Mental Health located in Albany, NY throughout the engagement and to improve the customers’ use of Support Services, drive high degree of happiness and reference-ability, and to protect and improve Support revenue streams. Onsite required.
The Operations and Services Manager (also referred to as the Senior Support Services Owner) is responsible for execution and coordination of all aspects of handling the Billing System operations from the end of Debut stabilization period through the full term of the contract. This includes daily operations, ongoing maintenance, service desk support, and organizational change required to meet OMH’s revenue generation goals.
- Represent the customer as a single point of contact within Oracle.
- Manage the contract, or delivery engagement as defined by Oracle Service Support (OSS).
- Develop and maintain relationships with senior management across lines of business and third parties.
- Plan and deploy Support activities to ensure effective delivery within agreed budgetary constraints.
- Advise the account on the effective and efficient way to use Oracle support services and products, tools, systems, interfaces and procedures.
- Assure and improve the quality of the service and maintain accurate account information.
- Assist in the renewal of Support contracts and contribute to pre-sales activities.
- Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.
- Executive relationship management, status reviews, managing action items, risks/issues, and all deliverables;
- Managing cross-organizational interactions as needed including managing escalations across Oracle Cerner teams;
- Facilitating meetings, generating agendas/minutes, and developing detailed plans/schedules;
- Managing and driving results through support.
Job duties are varied and complex utilizing independent judgment and leadership experience.
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
Required Experience/Knowledge
- Bachelor’s Degree or equivalent relevant experience
- 5+ years’ experience in health care, software, services or technology sales, implementation or support
- Executive experience leading and managing teams
- Client relationship management experience working with healthcare CXOs in addition to the CIO
- Relevant experience with Cerner Millennium, HealtheIntent and CareAware
- Strong communication and interpersonal skills required
Does this sound like you? If so, we hope to meet you!
Life at Oracle and Equal Opportunity
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
# LI-HR1
Required Experience/Knowledge
- Bachelor’s Degree or equivalent relevant experience
- 5+ years’ experience in health care, software, services or technology sales, implementation or support
- Executive experience leading and managing teams
- Client relationship management experience working with healthcare CXOs in addition to the CIO
- Relevant experience with Cerner Millennium, HealtheIntent and CareAware
- Strong communication and interpersonal skills required
Does this sound like you? If so, we hope to meet you!
Life at Oracle and Equal Opportunity
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
# LI-HR1
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