Job description

The Senior Operations Manager analyzes and develops all administrative functions that steward data of current and prospective applicants, in physical and electronic format, to and through the admissions decision-rendering process. The role of the Senior Operations Manager is to manage the development of all propriety software and databases that facilitate the processing of applications and recruiting data for UCLA Anderson's MBA program; assemble and process applications; serve as departmental liaison to external application service providers/vendors, UCLA Anderson software developers, standardized testing agencies, and UCLA Graduate Division administrators; to inform applicants (current and prospective) of UCLA Anderson's MBA program about application policies, procedures and status in order to fulfill the purpose of the position.

Percentage of Time:
100

Shift Start:
8:00 am

Shift End:
5:00 pm

Qualifications for Position

21
Records

Qualifications

Required/Preferred

Interpersonal skills to interact appropriately, effectively and diplomatically with prospective applicants, students, faculty, administrative staff (at all levels), and general public.

Required

Interpersonal skills to relate effectively with persons of various socio-economic, ethnic, and cultural backgrounds.

Required

Proven ability to write general and more complex correspondence and comprehensive reports which are clear, concise and utilize correct grammar and spelling.

Required

Demonstrated skill in maintaining accurate records and showing close attention to detail.

Required

Experience with admissions operations management in a higher education setting.

Required

Skill in problem solving and negotiations.

Required

Knowledge of various computer operations, concepts, and software utilized on a daily basis, especially Microsoft software including Excel and Access, and ideally including HTML.

Required

Detailed knowledge of Anderson's application requirements to counsel applicants.

Required

Working knowledge of University student database system (OASIS) in relation to students records.

Required

Ability to analyze a wide variety of data and make recommendations and/or take appropriate actions.

Required

Ability to pro-actively determine deadlines and heavy workloads periods and to meet deadlines in a timely manner.

Required

Skill in analyzing & interpreting transcripts from other universities & colleges (domestic and foreign) to accurately determine eligibility for admission and advise prospective students.

Required

Skill in coordinating activities and working productively in an office with frequent interruptions.

Required

Ability to analyze and identify problems, assesses alternatives, make logical decisions, and take appropriate action.

Required

Leadership and supervisory skills to train, delegate, and monitor student workers.

Required

Ability to act as a team player in a complex organizational environment.

Required

Ability to determine best practices for establishment of policies and procedures.

Required

Ability to influence and lead people.

Required

Ability to work under difficult circumstances and to respond to and resolve complaints with grace.

Required

Skill in coordinating material, information, and people in a systematic way to optimize efficiency.

Required

Working knowledge of Admissions databases systems, especially Slate.

Preferred

Additional Posting Information

Bargaining Unit:
99-Policy Covered

Application Deadline:
04-06-2023

External Posting Date:

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