The Senior Manager of POS Systems contributes to Nekter Juice Bars success by supporting IT platforms that are set up for each one of Nekter Juice Bars stores. The Senior Manager of POS Systems works with the IT team to provide clear direction and leadership to help the store management troubleshoot issues and ensure profitability. The Senior Manager of POS Systems is responsible for supporting in-store POS systems, online ordering solutions, and 3rd party delivery vendors for all retail store locations across the US as well as supporting business initiatives such as sales analytics platforms and POS updates and upgrades. Youll be supporting a team of great people committed to creating the Nekter Experience.

RESPONSIBILITIES

• Day to day management of POS solutions including NCR Silver and OlO
• Interacts with internal business partners to identify needs and translate support requirements into detail functional specifications and technical solutions
• Perform hands-on configuration/development of POS related changes
• Act as IT subject matter expert on retail POS best practices; provide technical support and best practice guidance to team members
• Test new software releases provided by vendors or peers prior to deployment to new stores
• Occasionally work onsite in order to support and assess success of new software implementations
• Monitor support tickets to ensure timely response to field and corporate users
• Apply knowledge of business and technology to identify opportunities for process improvements
• Participate in creating long term-POS solution roadmap
• Maintain high level relationships with vendors to ensure expedient resolutions of urgent issues
• Plans and manages related processes and practices to ensure that programs are aligned with company business goals and objectives
• Work with IT team to ensure consistency and maintainability of existing applications by helping create, maintain, and enforce standards/procedures for implementing technical solutions.
• Perform additional department related tasks as needed to support Nekter initiatives

Required Knowledge and Skills

• Minimum of 5 years experience in POS System management and maintenance
• Experience with POS hardware, peripherals, and their installation/staging
• Extensive knowledge of retail POS processes, including sales and return management, menu management, promotions & pricing, loyalty, cash management, opening and closing, etc
• NCR Silver, OlO, Heartland, Punchh and/or Valutec experience preferred
• Knowledgeable of industry trends and best practices related to retail POS Systems
• Excellent interpersonal, conflict management, and communication skills.
• Able to calmly and effectively convey complicated technical information

Benefits of working at Nekter juice Bar

• Medical, Dental, & Vision Benefits
• Paid Time Off & Sick Time
• 401k Plan
• Great Company Culture
• Growing Company with many opportunities

As required by applicable Pay Transparency Laws, Nekter Juice Bar provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.

The pay range for this role is: $75,000-105,000 Annually

Nekter Juice Bar is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.