Management Systems International (MSI), a Tetra Tech Company, is a Washington, D.C. metro area management consultancy with a 40-year history of delivering results for our clients. Our expertise is in the fields of monitoring and evaluation; democracy and governance; peace and stability; rule of law and accountability; education; gender and inclusion; strategic communications; and leadership and organizational development. MSI has implemented projects in 90 countries around the world such as Colombia, Indonesia, Jordan, Kenya, Mexico, Nigeria, Pakistan, Syria and Ukraine, and works domestically. We support clients ranging from the U.S. Government (e.g., the U.S. Agency for International Development, U.S. Department of Defense, U.S. Departments of State and Labor, and the Millennium Challenge Corporation) to large bilateral and multilateral donors (e.g., the World Bank and the United Nations Development Program). We also work with national and local governments, nongovernmental organizations (NGOs), think tanks, foundations and universities. For more information, please visit our website at www.msiworldwide.com.

Proposal Summary:
The purpose of the USAID/Bureau for Humanitarian Assistance Humanitarian Assistance Support Contract (BHASC) is to provide operational and administrative support to provide and coordinate humanitarian assistance and maintain 24 hours a day/7 day a week (24/7) response capability. The Bureau for Humanitarian Assistance (BHA) is the lead federal coordinator for international disaster assistance. BHA provides and coordinates U.S. Government (USG) international humanitarian assistance to save lives, alleviate human suffering, and reduce the physical, social and economic impact of rapid and slow-onset disasters by supporting at-risk populations to build stable foundations to withstand humanitarian shocks and stresses. BHA’s mission requires both a streamlined, integrated day-to-day operational capacity to steady-state work, as well as a 24/7 standby response capacity to address emerging humanitarian needs anywhere in the world.

**Please note: Only U.S. Citizens or U.S. permanent residents are eligible for this position**

Position Summary:
The senior ERM will oversee the ERM team that will provide supervision, performance management, and professional development guidance on a daily basis for BHASC staff who are embedded within BHA. ERMs are the first point of contact for BHASC employees embedded on the client site. ERMs will assist with the successful delivery of all aspects of the program to include the facilitation and implementation of appropriate technical tools, systems, guidelines, and policies/procedures to ensure quality, value, technical excellence, contractual compliance, and client satisfaction. The ERM team will also have an important client liaison role in managing the relationship with BHA points of contact who work directly with our staff. The senior ERM will handle critical information and confidential data necessary to define and discern application of human resources and related policy, as well as navigate staff concerns and disputes. The senior ERM will collaborate with varying BHA leadership on matters of policy and terms of memoranda of understanding before and throughout any disciplinary processes. The ideal candidate possesses excellent oral and written communication skills, with exceptional facilitator experience.

Responsibilities:

• Provide regular functional oversight and supervision of the ERM team and contract staff.
• Help coordinate recruitment and hiring with HR recruiters and USAID, as required.
• Manage contract staff feedback and performance evaluations (90 day and annual).
• Provide management support of contract staff, ensuring that roles and responsibilities are clearly defined, performed in a timely fashion, and meet established quality and performance standards.
• Liaise with HR on personnel issues.
• Resolve conflicting demands for contractor support service.
• Provide guidance and direction concerning the resolution of employee issues and concerns.
• Ensure availability of orientation and training sessions as necessary for staff. Coordinate with recruitment team to onboard new staff.
• Implement and articulate policies, purposes, and goals of corporate and/or USAID for contractor staff. Ensure staff do not perform inherently governmental functions.
• Act as liaison for the client with special projects.
• Provide regular interface with USAID BHA points of contact (POC), including recruitment updates, staffing needs, and inputs on interview structures and candidates for positions.
• Contribute to the creation of contract standard operating procedures and policies.
• Support recruitment process by assisting in the coordination of and taking part in interviews.
• Review and approve (travel) expense reports and staff related invoices, and ensure staff timesheets are properly documented, approved, and processed.
• Guide employees through various contract standard operating procedures and policies.