Senior Document Specialist
Job description
YOUR LIFE'S MISSION: POSSIBLE
You have goals, dreams, hobbies and things you’re passionate about.
What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.
Don’t take our word for it.
- Military Times 2022 Best for Vets Employers
- Yello and WayUp Top 100 Internship Programs
- Forbes® 2022 The Best Employers for New Grads
- Fortune Best Workplaces for Women
- Fortune 100 Best Companies to Work For®
- Fortune Best Place to Work for Financial and Insurance Services
- Computerworld® Best Places to Work in IT
- Ripplematch Campus Forward Award – Excellence in Early Career Hiring
Basic Purpose
Responsibilities
- Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints
- Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
- Collaborate with project team members to ensure alignment with departmental efforts
- Conduct research and preparation of reference material
- Ensure effective management of projects from inception through implementation
- Identify, communicate and resolve technical, tactical and operational project issues and risks
- Interview business owners to determine task objectives, requirements and needs including complex intranet resources
- Maintain documentation library to ensure currency of processes
- Provide training to end user in the use of electronic manuals and reference material
- Review content requirements for initiatives and recommends to business owners processes to be completed in order to achieve their objectives and avoid gaps
- Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations
- Administer and Develop eNet content
- Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results - Assist in leading
- Ensure clear, concise and effective communication of material
- Interact with various sub-teams to determine user requirements and specifications
- Lead, guide and mentor less experienced staff
- Recommend strategy for communications
- Review intranet content to ensure consistency, accuracy, timeliness, relevance to corporate initiatives and adherence to branding guidelines
- Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
- Write online reference material, instructions and communications
- Perform other duties as assigned
Qualifications
- Ability to compile, organize and present information clearly and concisely
- Experience in leading projects and/or initiatives of small to medium scope
- Experience in leading, guiding and mentoring others
- Experience in work which displays increasing levels of responsibility and/or authority
- Experience in working with all levels of staff, management, stakeholders, vendors
- Significant experience in composing correspondence that adheres to grammar and Navy Federal writing style and standards
- Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
- Significant experience in researching, compiling, and documenting data, business processes, and workflow
- Significant experience in working and participating in cross-functional, multi-dimensional teams and projects
- Advanced knowledge of PC and web/internet based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development
- Working knowledge of change management principles and practices
- Advanced organizational, planning and time management skills
- Advanced skill capturing and translating processes and requirements into easily understood terms
- Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
- Advanced verbal and written communication skills
- Effective database and presentation software skills
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill identifying and analyzing business requirements and recommending solutions
Desired Qualifications
- Associate's Degree in Communication Studies or the equivalent combination of training, education, and experience
- Advanced knowledge of Navy Federal products, services, programs, policies and procedures
- Working knowledge of Microsoft project and project management tools
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 295 Bendix Rd Suite 250 Virginia Beach, VA 23452
Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.
Salary Range: $24.00 - $31.50 hourly
Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.
Posting End Date: 5/17/23
Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.#LI-Hybrid
Equal Employment Opportunity
Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability
Disclaimer
Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.
Bank Secrecy Act
Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Employee Referrals
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
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