If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.

We believe travel enriches our lives and connects us to each other. Expedia Group (EG) is seeking a Senior Director, Vendor Management for our Traveler & Service Platform organization in theProduct & Technology Division. You will be responsible for building long term vendor network strategy, commercial contracts with BPO vendors and a specialized team on vendor managers. Works on sourcing and managing contact center vendors across a function and handling relationships with vendors to improve operational performance.

What you’ll do:

• Advise key stakeholders by continuously helping them to successfully navigate through critical business changes.

• Build long term vendor network strategy and commercial contracts with BPO vendors to deliver exceptional service experience and cost structure.

• Utilize deep expertise and contextual awareness to explore complex issues to provide trusted advice.

• Serve as a subject matter expert to others on new ideas and solutions that will improve current business processes and address challenges and leverage other subject matter experts as needed to develop solutions.

• Demonstrate advanced understanding of the industry and its performance by remaining current on leading trends and interacting with industry stakeholders.

• Serve as an expert on industry issues, including trends and challenges or concepts; provides guidance and expertise on unique situations.

• Guide key stakeholders on selection and application of industry products/services, enabling them with the proper tools, resources, and knowledge for successful implementation.

• Coach and leads team members to identify business opportunities and signals that the customer may need.

Who you are:

• 10+ years of Vendor Management experience, including processes, policies, commercial negotiations and tools.

• Strong knowledge of contact center technologies - keeps current with emerging changes in contact center industry and technologies

• Strong analytical thinking and problem solving

• Excellent written and verbal communication

• Strong attention to detail, excellent organization skills

• Experience leading teams and coaching individuals in a complex, matrixed environment

The total cash range for this position is $277,000 to $387,000. Employees in this role have the potential to increase their pay up to $443,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.