Town Creek Assisted Living Facility
Center for Rural Services
Region Ten Community Services Board

CLASSIFICATION TITLE: COMMUNITY SERVICES ASSOCIATE III

GENERAL STATEMENT OF RESPONSIBILITIES:

This is a FLSA non-exempt position. The incumbent provides services to residents who live in Town Creek Assisted
Living facility and must maintain safe conditions for the consumers and provide general care and supervision. The
incumbent reports to the Director III and position duties require proceeding along under standard practices, referring
questionable situations to the supervisor. Carrying out position duties requires analysis of facts and determining action
using a wide range of procedures but within limits of standard practice. He/she is expected to perform within
accordance with applicable professional ethics, state quality assurance standards, Department of Behavioral Health
and Developmental Services regulations, Department of Social Services regulations as well as established Region Ten
polices.

The essential functions of this job are starred below (*) under “Major duties.”

MAJOR DUTIES:

1. *Monitors and ensures the health and safety of consumers and provides planned and emergency services
as describe:

a. Monitors consumers at all times for any psychiatric/behavioral and medical complications and
responds according to established policy and procedures.

b. Counsels and supports consumers; maintains therapeutic relationship to achieve maximum
consumer insight and self-management of illness and behavior.

c. Conducts social and daily living skills training programs.
d. Supervises consumer participation in ALF routines and activities.
e. Monitors resident signaling response.
f. May attend PSR Day program to assist with ALF individuals attending.

2. Acts as shift manager when working without the presence of the Director or Program Manager.
3. *Records progress notes on interventions and supports provided as well as consumers’ responses.
4. *Administers medication under the supervision of Administrator, consistent with state law and regulations,

and completes accurate MARS.
5. *As directed, administer insulin to diabetic consumers.
6. *Participates in checking and stocking monthly medications.
7. As directed by the Director III, facilitate repair of durable and consumer equipment (glasses, hearing aids,

wheelchairs, etc.).
8. *During overnight shifts remains awake and on site during scheduled hours.
9. *Reports pertinent data on individuals’ status to incoming staff during shift change.
10. *Acquires and maintains valid certification in First Aid, CPR, medication administration, non-aversive

behavior management to comply with state/federal residential staffing requirements.
11. *Transport consumers as needed.
12. *Maintain confidentiality of all consumer care and personal information.
13. Participates in staff meetings as required for consumer and program planning, staff training, and evaluation.
14. Reads all agency communication.
15. Other job related duties as assigned by the Program Manager II.

QUALIFICATIONS:

1. College degree in a human services field and QMHP or QMHP eligible or LPN.
2. One (1) year of direct care work experience in a long-term care facility preferred.
3. Medication Technician Certification (Training will be provided.)
4. In order to ensure the safe and efficient fulfillment of any travel on behalf of the board, a valid Virginia driver’s

license plus an acceptable driving record as issued by the Virginia Department of Motor Vehicles are required.
For use of a personal vehicle to conduct Region Ten business, a certificate of valid personal automobile
insurance must be provided. The incumbent must obtain First Aid training, CPR certification and medication
management training. In addition, the incumbent needs to possess the following knowledge, skills, and
abilities.

Knowledge of: characteristics of severe mental illness and mental illness with substance use disorder; psychosocial

rehabilitation principles and techniques; counseling techniques; crisis prevention and management; skills training
techniques; consumer rights; HIPAA; behavior management; procedures for preventing, diffusing and managing
aggression; medication management; emergency procedures; community resources; standard ALF operating
procedures, First Aid and CPR; record keeping.

Skills in: written and oral communication; monitoring resident mental status; observing medication effects; identifying
alcohol/drug abuse; counseling/relating to a wide array of consumers with serious mental illness; recognizing and
responding to medical emergencies; supervising/ organizing consumers; written and oral communication; crisis
intervention; non-punitive techniques for managing difficult behavior; record keeping; and problem solving.



Abilities to: make sound and safe decisions in regards to behavior management, health needs, and emergencies;
perform work assignments under little or no direct supervision; analyze needs of consumer and respond appropriately;
conduct community and recreational skills training programs; de-escalate and manage aggressive persons;
demonstrate a positive regard for consumers and their families; maintain clear professional boundaries; work as a team
member and maintain effective working relationships; form beneficial relationships with consumers; complete timely
and accurate documentation; plan, organize, and manage time effectively; work flexible hours, if necessary; assist in
linking consumers to planned services; maintain professional, ethical standards; maintain confidentiality, and drive
defensively.

CLINICAL PROVIDER PERFORMANCE EVALUATION STANDARDS:

This position is evaluated according to the Direct Care or Clinical Provider Performance Evaluation Standards.

POSITION LOCATION: Towne Creek ALF
393 Front Street
Lovingston, VA 22949

POSITION ORGANIZATION CHART:

Director III
I

Community Services Associate III

PAYGRADE: 8

SCHEDULE: PRN. Flexible schedule to include some evening and weekend hours as needed.

Position Description Update: June 13, 2019





I have reviewed this job description and acknowledge the duties as well as the KSA (knowledge, skills, abilities) included
in this description. I also understand the performance standards as they apply to this position.