The Information Services Department seeks a qualified Network Engineer - IS Communication Specialist II.

This position is responsible for design, configuration, maintenance, and fault isolation of the County enterprise network including: network security, routing, switching, wireless LAN, WAN, VOIP, Virtual Private Networking, testing, and repairing network infrastructure. This individual may exercise technical and functional direction over lower-level staff and may also provide training on a project basis.

The ideal candidates for these positions will have proficiency and experience with:

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  Advanced network infrastructure engineering, configuration, installation, and maintenance methods and techniques
• Management of L2 and L3 technologies and security including adjacency/convergence protocols and techniques (EIGRP, OSPF, BGP).
• IP traffic redistribution and route filtering.
• VPN setup and troubleshooting including IPSec.
• Application of ACL's and VLAN Configuration Management.
• Aruba Wireless managed environment including Aruba Central, Clearpass Airwave and Controllers
• Configuring and building an industry standard network monitoring and alert system (SolarWinds experience is desirable).
• Technical writing and diagraming skills for producing use case documentation and standard operating procedures

The ideal candidates will also have knowledge of:

• Arista switching environment.
• Arista CloudVision Management Platform experience ideal
• HPE/Aruba switching and routing experience.
• SDWAN technology with Silver Peak experience ideal
• Cradlepoint and Cradlepoint NetCloud Manager experience ideal
• Aruba Wireless managed environment.
• Firewalls including Cisco ASA, Palo Alto, or both.
• F5 or competing/compatible load balancing technologies.
• Network Security design.
• UPS connectivity & installation.
• Cloud datacenter support experience.
• DNS, DHCP and an understanding of IPAM

The position will require the individual to participate in an on-call capacity after working hours.

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Examples Of Duties

Duties may include, but are not limited to, the following:

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  Define, assist in design, and implement system infrastructure and solutions.
• Evaluate and effectively respond to requests for assistance from users experiencing problems with telecommunications, wireless, and network systems in person, over the phone, or remotely; diagnose system hardware, software, and operational problems; trains users on software and hardware usage by providing instruction and documentation in person, on the phone, or electronically.
• Implement new systems, programs, and hardware and software upgrades.
• Implement, maintains, and enforces policies and procedures for telecommunications, and network administration.
• Respond to inquiries from other departmental staff and documents and communicates problem resolutions.
• Confer with vendor representatives to identify and correct causes of hardware and software malfunctions and to perform enhancements.
• Maintain hardware and software inventory; verifies stock and supplies for replacement parts; picks up parts from vendors; repairs and refurbishes equipment and peripherals from available parts.
• Research and provide recommendations or with approval, purchase tools, supplies, and repair parts from a variety of sources.
• Write and maintain user and technical operating instructions and documentation; provide training to users and other technical staff and advise on best practices.
• Assist in coordinating activities with other information services department staff.
• May serve as technical lead for assigned projects, including gathering user and system requirements, working with vendors, contractors, project managers, and other project staff, installing, configuring, testing, and providing general technical support, and developing technical and user documentation.
• Provide updates, status, and completion information to staff and/or users via voicemail, email, or in-person communication.
• Installs, configures, and maintains systems.
• Monitors and evaluates overall system performance.
• Performs related duties as assigned.

Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the functions of the job.

Qualifications

Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education: Completion of coursework and/or training in information systems, computer science, or related field.

Experience: IS Communications Specialist II: Two (2) years of increasingly responsible experience in providing technical support in the installation, maintenance, and repair of systems specific to radio communications, telecommunications, or network.

Licenses and Certifications:

• 
  Some positions may require possession of, or ability to obtain, a valid California Driver's License.

Knowledge of:

• Principles and practices used in the operations, maintenance, repair, and administration of assigned systems and equipment.
• Techniques and methods of system implementation and monitoring.
• Troubleshooting and installation techniques.
• Principles and procedures of record keeping.
• Customer service and telephone techniques.
• Modern office practices, methods, and computer equipment and applications related to the work.
• English usage, spelling, vocabulary, grammar, and punctuation.
• Techniques for providing a high level of customer service by effectively dealing with vendors and County staff.

Skill/Ability to:

• Perform basic technical support functions for assigned systems; troubleshoot problems and take appropriate action or escalate to appropriate staff as needed.
• Identify, troubleshoot, and resolve basic system problems and perform minor repairs.
• Setup equipment and install and configure software.
• Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service.
• Respond to and effectively prioritize a high volume of phone calls and other requests for service.
• Learn and understand the organization, operation, and functions of the department as necessary to assume assigned responsibilities.
• Learn, interpret, and apply applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Organize, maintain, and update records systems.
• Operate modern office equipment including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact and prudence within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Addition Qualifications at the IS Communications Specialist II Level:

Knowledge of:

• Advanced system infrastructure configuration methods and techniques.
• Techniques and methods of system evaluation, implementation, and documentation.
• Troubleshooting, configuration, and installation techniques.
• The organization, operation, and functions of the department as necessary to assume assigned responsibilities and to determine appropriate point of escalation.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.

Ability to:

• Perform a variety of technical support functions in the installation, configuration, maintenance, and repair of assigned systems; take appropriate action to resolve problems or escalate to appropriate staff as needed.
• Identify and repair equipment, hardware, and software problems.
• Train staff on system and equipment usage.
• Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations.
• Establish and maintain a variety of filing, record keeping, and tracking systems.
• Organize own work, set priorities, and meet critical time deadlines.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.

Physical Demands
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various County sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone or radio. Standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift and carry materials and objects up to 50 pounds with the use of proper equipment and push and pull materials and objects up to 100 pounds with the use of proper equipment.

Environmental Elements
Employees work in an office environment with moderate levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff when providing telecommunications, communications, and network equipment and systems support.

Application/Examination

Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, Confidential and Management extra-help/limited term, and SEIU or AFSCME represented extra help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.

A supplemental application form must be submitted in addition to our regular employment application form. Resume or CV will not be accepted as a substitute for the required employment application and supplemental questionnaire.

The examination process will consist of an application screening (pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

~TENTATIVE RECRUITMENT SCHEDULE~
Final Filing Date: Thursday, May 18, 2023 11:59 PM
Application Screening: May 23, 2023
Panel Interviews: June 6 and/or 7, 2023

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities. The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.

HR Contact: Kristin Herman (05042023) (IS Communications Specialist II - V281)