Job description

Easterseals Oregon

POSITION DESCRIPTION
POSITION TITLE: Self-Sufficiency Case ManagerDEPARTMENT: Supportive Services to Veterans Families (SSVF)
REPORTS TO: Program Manager

MISSION: The SSVF Self-Sufficiency Case Manager works collaboratively with the SSVF team, multidisciplinary team, and medical specialists to create an enhanced care coordination plan for the Veteran’s specific needs. This position will also provide services to ensure clients are able to live independently. These services will include, Social Security Disability claims assistance, traditional employment services, connection to SNAP benefits and any other referrals that will help to stabilize the client’s housing and employment stability.

ESSENTIAL FUNCTIONS:

• Provide case management and care coordination for SSVF enrolled Veterans; assisting with person-center focused case management, scheduling Primary Care, Specialty Care, Mental Health, Substance Use Disorder appointments and coordinating income support resources ensuring the Veteran has a cohesive housing stability plan in place with the income resources to be self-sufficient.
• Use strengths-based approach; work closely with the Veteran to assist them in communicating their preferences in care and their personal health-care related goals. Serve as a resource for education and support for Veterans and families in identifying goals, resources, and tools to meet those goals.
• Self-Sufficiency Case Manager will provide services to Veterans at meet them where they’re at which may include shelters, hotel/motels, and homeless environments such as homeless encampments and parks.
• Maintain accurate and up to date, comprehensive case files with strict adherence to HIPPA standards.
• Use Health Literacy principles; the Healthcare Case Manager explains SSVF program enrollment requirements, clinical information and provides recommendations to Veterans and families using clear language, at the appropriate literacy level, and assists the Veteran in identifying questions and concerns for their provider.
• * Provide system navigation within social services system, VA healthcare system and Community healthcare; scheduling and attending healthcare and community resource appointments with the Veteran and providing post-appointment education and goal setting to ensure the Veteran is in alignment with and following the agreed upon treatment plan.

*

• Connect Veterans to VA healthcare benefits or community healthcare services (Medicaid/Medicare) when Veterans are not eligible for VA healthcare.
• Receive training to become a Certified SSI/SSDI Outreach, Access and Recovery (SOAR) Specialist. Work with Veterans and their families to apply for SSI/SSDI benefits.
• Act as an advocate for the Veteran to ensure that Veteran goals and preferences are included in care plans and communicate with healthcare providers and treatment teams to ensure an understanding of treatment plans and work collaboratively with the Veteran and treatment team in adherence to this plan.
• Assist program participants with identifying aptitudes, strengths, and areas that need improvement. Assist participants with determining income goals and objectives. Develop Individual Employment Plans and help establish connections to resources that will assist the participants reach their goals. Assist Veteran with develop of resumes/cover letters and provide job readiness training.
• Maintain courteous and cooperative relationships with supervisors, co-workers, Veterans, visitors, and the public contributing to the effective operation of the case management program. Anticipate and avoid potential causes of conflict, and actively promote cooperation among co-workers.
• Effectively communicate with and utilize community agencies to facilitate continuity of care. Maintain regular contact and interaction with a variety of community agencies and resources. Collaborate with a variety of community service agencies and engage in problem resolution activities.
• Develop and maintain awareness/marketing strategies to inform the public of SSVF services available and to engage each community partner in support of the program while building a referral network. Assist with resource development and events as requested.
• Stay informed of agency and program information through inter-office communications, attendance at staff meetings, participation in professional development activities and other Easterseals Oregon events.
• Complete other assignments as requested by the Director of Veteran’s Services and Program Manager.Minimum Education, Certification, Experience:

• Bachelors’ degree in social work, human services, related field, or 2 years' experience working with Veterans.
• Demonstrated interest in working with Veterans and the ability to be compassionate and understanding.
• Demonstrated ability to work with others and communicate effectively.
• Ability to work with individuals of varying socioeconomic status, skill levels, experiences and cultures.
• Availability to work a non-traditional schedule, if needed (possible holidays, evenings and weekends on occasion).
• Maintenance of a professional appearance.
• Strong Information technology skills.
• Ability to manage multiple tasks simultaneously.

Other Requirements:

Background check

Travel throughout Marion & Polk Counties required

MVR background check

Valid driver’s license

Current vehicle and liability insurance

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Salem, OR 97305: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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