Job description

This position is for Friday and Saturdays 6p-2a. There is potential for more hours as a houseperson.

POSITION PURPOSE This position is responsible for the general safety and security of guests and hotel property. Providing direction and assistance to guests in a courteous and professional manner. Follows CSM high standards of quality to ensure guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES · Guest Service: Anticipates and responds to guest incidents and security situations in a timely and professional manner. Observes and complies with all hotel policies and procedures relating to guest safety and security. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments as necessary. Understands and follows CSM guest service recovery program. · Cost Control: Responsible for proper use of all equipment and supplies and adheres to cost controls to reduce expenses and waste. · Safety/Risk Management: Conduct routine inspections of hotel property and grounds to ensure safety and security standards are per CSM, brand, local, state and federal regulations. Identifies and takes proactive measures in loss prevention activities. Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents. Responsible for completion of all safety and security documentation and necessary follow-up. Thoroughly knowledgeable of hotel emergency procedures. · Self Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to CSM attendance policy (in a predictable and reliable manner), grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings. REQUIRED SKILLS AND EXPERIENCE Education: High school diploma or GED required. Experience/Knowledge/Skills/Abilities: Prior security experience required. Attention to detail, customer focus and the ability to perform job duties in a fast paced environment. Physical: Ability to lift, push and pull up to 60+ pounds on an occasional basis throughout shift.

Job Type: Part-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Brookfield, WI 53005: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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