Job description

Reporting to the Access Services Lead, Biomedical Library, the Sciences Evening and Weekend Assistant (SEWA) performs all Biomedical Library functions and supervises student staff. Major duties include circulation desk activities, supervision and training of 10 FTE student employees (about 20 employees); public service; handling billing questions; stacks and item record maintenance; library card issuance; responding to user complaints and safety and security issues; maintains CLICC laptop service; and basic technical processing. Responsible for ensuring all access and public service functions are efficiently performed and coordinated nights and weekends, in the absence of other Access Services staff. Works collaboratively with the Access Services Lead, Biomedical Library in day-to-day planning and decision-making for the department. Assists in the library's efforts to connect with patrons through various official UCLA Library web and social media outlets in order to promote and provide library services, foster a sense of community, and to resolve problems. This position works primarily in the Biomedical Library and also performs duties at the Science and Engineering Library/Boelter as required. Works closely and collaboratively with other Unified Access Services evening and weekend staff to ensure safe and secure operations, and to provide emergency backup coverage, for all libraries reporting to the University Librarian. Modifies work schedule when a need for coverage arises.

The Louise M. Darling Biomedical Library and the Science and Engineering Library (SEL) serve the David Geffen School of Medicine at UCLA, the Henry Samueli School of Engineering and the Applied Sciences, the Jonathan and Karin Fielding School of Public Health, the Schools of Dentistry and Nursing, the UCLA Health System, both the Life Sciences Division and the Physical Sciences Division of the College of Letters and Science, related research institutes, and all others in the UCLA community who need science information. The libraries are situated in three locations: the Biomedical Library is located in the Center for Health Sciences and the SEL is located both in Boelter Hall and in the Geology Building. The Biomedical Library includes 4.0 FTE librarians (excluding the Director), 13 FTE staff, and 12.0 FTE students which consist of 50 individuals. The SEL staff includes 3.0 FTE librarians, 3.0 FTE staff, and 8.5 FTE students which consist of 36 individuals.

The Enterprise-Wide Operations section of Access Services is responsible for coordinating and executing annual deposits of materials from the libraries to the Southern Regional Library facility, planning and executing large-scale shifting operations, pulling and replacing materials for various digitization projects, opening and receiving shelf-ready materials at various libraries, and coordinating course reserves policies at the UCLA Libraries.

Percentage of Time:
100

Shift Start:
8:00 am

Shift End:
5:00 pm

Qualifications for Position

23
Records

Qualifications

Required/Preferred

1. Strong oral communication skills and the ability to convey information clearly and concisely to a variety of individuals including library patrons, peers, subordinates, and supervisors.

Required

2. Ability to initiate and maintain cooperative working relationships with co-workers, supervisors, and managers. Ability to work harmoniously and as a team player, and to thrive in a team-based environment. Skill in fostering teamwork among others.

Required

3. Demonstrated ability to maintain composure and equanimity while resolving conflicts and problems resulting from violations of organizational policy, complaints from customers or emergency situations.

Required

4. Ability to perform successfully and function effectively in the face of numerous interruptions and distractions. Skill in prioritizing assignments to complete work in a timely manner while managing changes in workload and assignments, deadlines, competing requirements and priorities, and heavy workloads.

Required

5. Demonstrated computer skills including Microsoft Office (Word, Excel, etc.), email, client/server database systems, and various other software packages.

Required

6. Demonstrated skill in working with cloud-based software platforms such as Google Docs, Google Drive, Dropbox, and other file- and resource-sharing online tools for professional/work purposes.

Required

7. Strong writing skills and ability to effectively communicate with patrons, peers, subordinates, and supervisors in a variety of written forms (i.e. memos, student employee evaluations, manuals, reports, etc.).

Required

8. Interpersonal and problem-solving skills necessary to foster cooperative working relationships among Access Services Department and other Library staff and safety and law enforcement personnel.

Required

9. Ability to supervise student employees including training, scheduling, delegating work, evaluating job performance, counseling, and taking appropriate disciplinary action.

Required

10. Skill in scheduling student staff with varying ability in several locations requiring fluctuating staffing patterns.

Required

11. Ability to work independently and follow through on assignments with minimal direction.

Required

12. Ability to follow directions from supervisor and to provide clear directions to student employees.

Required

13. Skill in operating a variety of office equipment: Network connected computers, photocopiers, printers, fax machines, scanners, etc.

Required

14. Ability to get to work reliably and on time and to be present in the workplace during working hours.

Required

15. Ability to lift and carry up to 25 lbs. and to push book trucks. Ability to kneel, climb stairs and ladders, balance, stoop, crouch, and reach.

Required

16. Working knowledge of an integrated library system and consortial library systems, specifically circulation and cataloging clients.

Required

17. Demonstrated experience with university library circulation policies and loan desk procedures in an academic, research, or public library environment.

Required

18. General knowledge of library cataloging and processing procedures.

Preferred

19. Working knowledge of university and library personnel policies and procedures relating to student employees.

Preferred

20. Working knowledge of updating websites through content management systems such as Drupal or Craft.

Preferred

21. Working knowledge of professional use of social media outlets, such as Facebook, Twitter, Instagram and LinkedIn, etc. to interact with customers, address problems, and promote services.

Preferred

22. Basic technical processing skills such as adding items to records, adding barcodes to items, relabeling/updating call numbers, and changing item locations.

Preferred

23. Demonstrated ability to embrace and effectively utilize new and emerging technologies. Skill in responding quickly to technical challenges with well-conceived solutions which serve the best interests of the UCLA Library community.

Preferred

Additional Posting Information

Bargaining Unit:
CX-Clerical & Allied Services

Application Deadline:
04-01-2023

External Posting Date:

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