Job description

Moxie Pest Control is BOOMING! We are growing fast and are very excited to be looking for adaptable, and coachable outbound schedulers to join the Moxie Team!

At Moxie, you will be surrounded by a family of highly ambitious and motivated self-starters who are acutely focused on building a lucrative career for themselves in consumer services.

Highly driven individuals who have a constant desire for personal and income growth are incredible fits for this position.

Summary:

Working under the supervision of the Product Lines Department Manager(s) and Team Lead(s), the Product Lines Scheduler will be primarily responsible for communicating our Product Line Inspection program with current and new Moxie customers. The Product Line Scheduler will also assist in supporting our field experts, general customer service inquiries and additional operational tasks within the Call Center as needed. The Product Line Scheduler must maintain exceptional customer service as a representative of Moxie culture.

Essential Job Requirements :

• Dial out on but not limited to 100+ customer accounts
• Schedule termite inspections daily
• Be logged into the telephony system and maintain occupancy of +75%
• Maintain a CSAT score of 4.5+
• Assist inbound customer inquiries as needed
• Manage all assigned tasks & alerts within our CRM and communication tools
• Attend and participate in Call Center training and meetings
• Respond to SMS, Email, and Voicemails from customers
• Other duties as assigned

QUALIFICATIONS:

Education: Must possess a high school diploma, or equivalent.

EXPERIENCE:

Must have a minimum of one year of Call Center experience with additional outbound sales experience preferred.

SKILLS & ABILITIES:

• Ability to identify, assess, and resolve customer concerns in a timely fashion.
• Can develop and maintain effective working relationships with coworkers and management.
• Ability to learn and operate within multiple software systems.
• Effectively communicate with coworkers, customers and management

We offer the possibility of REMOTE after 30 days if KPIs are met!

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• 8 hour shift

Supplemental pay types:

• Commission pay

Weekly day range:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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