Job description

Scheduler Job Responsibilities:

• Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems.
• Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.
• Manages department schedule by maintaining schedules for crews, sub-contractors and vendors.
• Completes requests by greeting customers on the telephone, and answering or referring inquiries.
• Maintains customer confidence and protects operations by keeping customers updated.
• Receives and tracks vendor invoices.
• Documents all communications in customers profiles.
• Provides historical reference by utilizing filing and retrieval systems.
• Contributes to team effort by accomplishing related results as needed.

Scheduler/ Customer Care general working hours are 8:00 A.M. to 5:00 P.M. M-F

Some over time available during peak times.

Scheduler Qualifications/Skills:

• Scheduling
• Administrative writing skills
• Professionalism, confidentiality, and organization
• Reporting skills
• Travel logistics
• Typing
• Verbal Communication
• Microsoft Office skills

Education, Experience, and Licensing Requirements:

• High school diploma, GED, or equivalent
• Previous administrative experience preferred.

Job Type: Full-time

Pay: $32,000.00 - $38,000.00 per year

Benefits:

• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift

Work setting:

• In-person

Ability to commute/relocate:

• Dallas, TX 75233: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer support: 1 year (Required)

Work Location: In person

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