Salesforce CRM Project Manager - LYRASIS - FULLY REMOTE

Salary Range: $73,530 - $110,294

Reports to: SR. Director, Outreach & Engagement

LYRASIS www.lyrasis.org a mission-driven, community-led nonprofit serving libraries, museums and research communities is seeking a Salesforce CRM Project Manager to add to their growing, dynamic team. Due to recent exciting collaborations and acquisitions, we are experiencing substantial growth. Looking for an opportunity with a growing, industry- leading innovator? Read on!

Why LYRASIS?

• Telecommute from anywhere in the US or Canada.
• Flextime schedule options.
• Competitive benefit package including up to an 8% employer 403b match.
• Substantial PTO including, but not limited to, 21 vacation days, 3 personal days
• Mission-driven - focused on catalyzing and enabling equitable access to the world's knowledge and cultural heritage.

The Role:

The Salesforce CRM Project Manager is a strong team player who will lead the organizational transition from an on-premises Microsoft Dynamics Customer Relationship Management (CRM) to a cloud-based Salesforce CRM environment optimized with Nimble AMS™. Duties include, but are not limited to:

• Scope legacy CRM (Dynamics) and two (Salesforce) standalone system workflows around mission-critical invoice work to create scaled efficiencies and reduce/eliminate exceptional processes and ongoing Enterprise IT mediation/custom development
• Develop action plan to transition departments and divisions from their existing Dynamics CRM environment to a Salesforce environment that acknowledges existing work demands and adjacencies
• Develop a plan of action to identify and isolate siloed work solutions that should be in Salesforce and coordinate with Division head to establish a practical transition plan
• Identify, document, and prioritize product fixes, modifications, and new feature requests via existing project management system(s)

Requirements:

• 2+ years relevant experience implementing and maintaining Enterprise level CRM system
• Extensive working knowledge of CRM systems (Salesforce, Microsoft Dynamics preferred)
• Experience with Project Management and/or Product Management
• High emotional intelligence and ability to meet staff at their level of experience using CRM systems (ranges from low to high)
• Strong and versatile verbal and written communication skills to engage with all staff, including Executive level around new concepts, workflow design and strategy

At LYRASIS, one of our core values is to provide an inclusive environment to all who are employed here. Therefore, the company is intentional in providing fair and equitable employment opportunities to all applicants, without regard to race, color, religion, sex, national origin, age, disability or genetics.