Job description
Forest Lawn has always attracted unique and exceptional individuals; those who aren’t satisfied with simply building a career, but want to go home at the end of the day knowing they’ve made a profound and positive difference in people’s lives. If this sounds like you, take a look at our job openings....We may have your next GREAT OPPORTUNITY!
COMPENSATION
Hourly Minimum - Maximum
$23.00 - $31.00
JOB SUMMARY
The Sales Office Assistant position at Forest Lawn is responsible for assisting the Sales Office Manager and other managers with the daily activities of the office and personnel.
WHAT YOU'LL BE DOING
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Help maintain Weekly Time Verification Forms by scanning and filing in the correct manner.
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Answer client family inquires on property contacts and deed deliveries.
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Ensure that the daily sales reports are submitted to the Advance Planning Senior Vice President’s office in timely manner.
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File office documents, such as commission statements, sales unit reports, etc.
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Assist sales office manager with the maintenance of supplies necessary for the office.
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Answer and field all incoming calls.
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Review property and funeral policy contracts and check for errors.
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Assist in updating numbers on board daily.
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Assist with the assembly of packets of information, contracts, and forms for Planning Advisors. Track and replenish supply of forms made available to Planning Advisors in a timely manner.
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Print property and Insurance delinquency reports and provide to the sales office manager.
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Mail policy payments to National Guardian Life Insurance.
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Print from HMIS necessary information sheets for Planning Advisors.
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Label, sort and envelope stuffing of collateral material.
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Bundling of contracts, documents and other material for the purpose of sending them through interoffice mail.
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Scan and fax contracts and documents as required.
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Assist Planning Advisors and Managers by looking up property availability on HMIS as needed.
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Take phone message in the absence of management and communicating them to management.
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Assist Managers and Planning Advisors who are conducting in-house group or individual presentation or open-house recruiting events.
REQUIRED QUALIFICATIONS
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Must be available on weekends
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Type 30 wpm
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PC Proficient
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Knowledge of MS Word, MS Outlook
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Excellent Customer Service and communication skills
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positive, supportive, and motivating attitude and demeanor
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High School Diploma/GED
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A minimum of 2 years of experience in customer service/clerical experience
PREFERRED QUALIFICATIONS
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Bilingual in English and another language
COMPETITIVE BENEFITS
Forest Lawn takes pride in offering an excellent benefits package to our employees, which taken as a whole, leads our industry and is competitive with the benefits in just about any other industry.
Click here to learn more about our benefit offerings.
DRUG TESTING POLICY
Prior to beginning employment, all job applicants who receive a job offer will be required to voluntarily submit to a drug screening test conducted by a laboratory designated by Forest Lawn. The drug screening method is a hair collection test that will detect the use of illegal drugs within the past 90 days. A positive drug test may result in the withdrawal of the job offer.
E-VERIFY STATEMENT
Forest Lawn has registered to participate in the federal government's E-Verify program. With E-Verify we are able to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. With respect to new hires, the E-Verify process is completed in conjunction with a new hire's completion of the Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates.
For up-to-date information on E-Verify, go to
https://www.e-verify.gov/employees/e-verify-overview
.
FAIR CHANCE INITIATIVE FOR HIRING ORDINANCE
Forest Lawn will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
MANDATORY COVID-19 VACCINATION POLICY
As an essential business, it is crucial for Forest Lawn’s employees to remain healthy in order for us to be able to provide our essential services to the public, particularly in response to the COVID-19 pandemic. In accordance with our mission and Forest Lawn’s duty to provide and maintain a workplace that is free of known hazards, we are adopting this policy to safeguard the health of our employees and their families; our client families and visitors; and the community at large from COVID-19, which may be reduced by vaccination. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable. All employees are required to receive the COVID-19 vaccination and remain current with all COVID-19 vaccine boosters, unless a reasonable accommodation related to a medical reason or sincerely-held religious beliefs or practices is approved.
For more information on our mandatory vaccination policy:
Mandatory Covid-19 Vaccination Policy
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