Job description

AKA Hotels + Hotel Residences is recruiting a coordinator to support all sales efforts at Hotel AKA Back Bay. We are looking for a candidate that has experience working in operations or sales in hospitality and is extremely organized and collaborative. This team member is a quick learner, results-oriented, and team-focused.

AKA Hotels + Hotel Residences is a part of Korman Communities, a family-owned and operated company, we consider our Team Members the most important asset. With over 100 years of history and experience behind us we’re always looking for Team Members ready to join our family.

AKA Hotels provide short stay accommodations with a high-quality, livable experience. Now for the first time, the friendly service and attention to detail travelers have come to expect from AKA are available nightly and weekly stays.

TEAM MEMBER REQUIREMENTS:

• Engage all guests, clients, and team members with an upbeat can-do attitude, encouraging repeat business
• Utilize PMS reservation system to provide transparent communication to on property team
• Assist group sales team with responding to group sales leads as needed by email and Cvent, and ensuring group pipeline is constantly up to date
• Dedicated sales support for Sales Director, Business Travel to include communicating with high level VIP company and travel agents.
• Partner with Business Travel Director to ensure the CRM, SELL is updated with client information and the most up to date pipeline
• Arrange amenities and welcome notes for VIP sales clients, review arrivals report 3 days prior to notify team of upcoming VIP stays
• Fluent with AKA rate loading guidelines, partners with Leadership and Revenue team to ensure all information is accurate
• Respond to all social leads, to include inquiries for weddings, reunions etc to include partnering with Conference Services Manager to service groups
• Assist Team in maintaining Cvent & Hotel Planner platform for Hotel AKA Back Bay, making sure descriptions are updated and leads are responded to
• Assist Conference Services Manager with rooming list entry and client communication as required
• Attend department meetings as required, to include week sales meetings and Operations meetings
• Provide tours for clients on behalf of the sales when needed, as well as individuals booking social events
• Provide support on the pre-arrival engagement with all key clients
• Assist Sales team daily, on request, for assistance with individual reservations
• Organize TEAMS files, confirming collateral and documents being used are current
• Assist with related administrative responsibilities and perform other duties as assigned, requested, or deemed necessary by management

DESIRED SKILLS + REQUIRED QUALIFICATIONS

• Minimum 1-3 experience working in a hotel or 1-3 years in event sales
• Bachelor's degree (B. A.) from four‐year College or University
• Experience with Maestro or Opera, ASEM experience preferred
• Must be positive, energetic, self-starter and self-motivating
• Superior organization skills in high pace environment
• Strong time management, organization skills with an emphasis on attention to detail
• Must be extremely flexible and adaptable to daily frequent changes in a fast-paced environment
• Must have proficient knowledge of a variety of computer software applications in word processing spreadsheets, database, and presentation software (MSWord, Excel)
• Flexible hours might be required based on client needs and time zones

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Boston, MA 02116: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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