Job description

Based just north of Harrisburg in Duncannon, PA, Rohrer Bus is a diverse transportation company that has evolved from decades of experience in school and commercial passenger transportation solutions. Over the last century, our Rohrer Bus family has helped transform passenger transportation with a product and service offering that ranks among the very best in the industry. We have achieved these abilities through long-standing and extremely valuable relationships with some of the most experienced employees, suppliers, and, most importantly, customers. Learn more about our company here: www.rohrerbus.com/company/

The Sales Assistant plays a key role in ensuring a smooth work flow for the sales office including both the school and commercial bus sales teams. The Sales Assistant will be responsible for the day-to-day support of the business, including but not limited to telephone support, general sales support and maintaining internal and external customer relationships.

PRIMARY OBJECTIVES

• Assist appropriate staff with releasing of school buses from the factory to our transport company
• Participate in school and commercial vehicle check in
• Learn the KARMAK system to support school and commercial teams
• Maintain accurate inventory on our website and within KARMAK
• Assist with vehicle inspection prior to delivery
• Assist with creating Rohrer packets for deliveries
• Create work orders for new and used school buses
• Learn and work within the Thomas system to maintain information and reports on new units
• Assist with LPO’s and posting of delivery expenses
• Provide support from within the Thomas quote system
• Assist with warranty paperwork
• Provide phone coverage for sales office and the front desk as needed
• Provide support for rebates, expense reports and check requests
• Maintain well stocked sales material displays
• Excellent communication skills required
• Commitment to customer service and satisfaction

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of, or willingness to learn, Thomas Built Buses system, KARMAK, Daimler Chrysler F & I Pro Program
• Knowledge of PAA regulations, FMVSS regulations and PA School Bus regulations
• Notary license and Sales license
• Valid PA Driver’s License
• Must be able to read and write and have the mental capacity to complete the required paperwork and records
• Must have excellent people skills to interact with customers in person and on the telephone
• Computer skills: Microsoft Office, Internet, E-mail

WORK REQUIREMENTS

• Must be able to pass background checks and pre-employment drug screening
• Must be able to spend hours sitting and using office equipment and computers, which can cause muscle strain
• Must have the ability to maintain attention to detail despite interruptions
• Must have the ability to read printed materials and a computer screen, and have the hearing and speech necessary to communicate in person and over the telephone
• Must be able to maintain a high level of confidentiality, especially pertaining to client information

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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