Position Summary
Our Store Support Coordinators are responsible for assisting in the general operations of Central Co-op, and serves as a leader on the Front End/Cashier team. This role is ideal for someone adept at wearing many hats and who thrives on offering consistency in leadership and problem-solving scenarios with staff & customers, and has a strong background in customer service. The person who fills this position will close the store (at 9pm) five nights a week.

Position Responsibilities

The primary responsibility of the Store Support Coordinator is to facilitate day-to-day operations at Central Co-op. This includes:

• Working collaboratively with the Leadership Team to uphold and communicate operating standards and procedures.
• Delivering and modeling phenomenal customer service at all times, and assisting with customer service questions and customer issues, taking special orders, and fulfilling online orders for customers. Maintaining a calm and friendly demeanor with difficult customers.
• Coordinating operations for the Front End team during shifts, and assisting in other departments as needed
• Training new staff, and nurturing a culture of continuing education to all department staff
• Assisting when needed in scheduling, staffing, and delegation of tasks
• Developing and maintaining professional relationships with vendors and community partners, as well as being an in-store point person when needed
• Following all procedures for opening and closing the store, locking and alarm policies.
• Maintaining standards for safety and ensuring accident and incident reports are completed promptly and information is communicated to managers and appropriate administrative staff.
• Monitoring the store for shoplifting and following all security and safety procedures and policies.

Other responsibilities include:

• Ensuring adherence to the Co-op’s safety, security, and Accident Prevention protocols
• Familiarity with our union contract and following all aspects of the Collective Bargaining Agreement (working conditions, breaks, scheduling, overtime, etc).

Qualifications

• 2+ years of previous customer service experience in a retail setting in a lead or supervisory position.
• Familiarity with Point-of-Sale systems, cash handling, and cash register systems.
• Ability to manage multiple responsibilities, prioritize, multi-task, and maintain focus.
• Exemplary communication skills, and an ability to exercise discretion when necessary
• Flexibility in scheduling, and the ability to and expectation of working nights & weekends
• Ideally, experience working in a natural foods, cooperative model, and/or union environment