United States

Retail Operations Specialist is responsible for providing cross-functional support across all business areas within Retail Operations - Customer Service Doc Fund Book and Collateral Administration. The Operations team is responsible for the initiation and administration of, detailed documentation, funding and post-closing servicing on transportation, construction, coach, and related equipment transactions. The Operations team supports dealers, end-users of equipment, and internal employees by providing timely documentation, funding, security perfection services, title tracking and releases, insurance tracking, contract file management, customer account billing services, and a host of additional contract maintenance-related services. In this role, you will create a best-in-class customer experience by ensuring positive and flawless customers with VFS.

RESPONSIBILITIES

• Manage and audit documentation preparation and execution, including communications with dealers, customers, District Finance Manager’s, and legal counsel. Ensure accuracy and sufficiency of all contract package submissions. Track and follow-up on any missing items ensuring documentation packages are ready for funding in a timely manner.
• Approach the position with a continuous improvement mindset, identifying areas for improvement and contributing to the implementation of improvements.
• Record all retail financing transactions in the contract management system for prompt and accurate invoicing to the customer.
• Manage and proactively support incoming voice, email and chat contacts from Internal and External customers by providing a superior level of service as well as a proactive and educational approach to industry issues and concerns.
• Positively influence Customer Experience by resolving all customer contract inquiries, including but not limited to, billing, payment, contract/asset payoff and termination requests, with a high level of urgency and accuracy.
• Assist with completing various Contract and Asset management tasks relating to, Insurance, Titles, UCC and Contract file management required to complete each transaction.
• Assist in the perfection of security interest and/or titling for all collateral, including insurance verification and Article 9 requirements.
• Assist in training any related parties on all requirements within Retail Operations.
• Actively participate as a member of a cross-functional team while also developing close relationships with internal functional areas to gain a detailed understanding of their processes and procedures and how they relate and influence the overall Customer Experience. These areas will include risk management, legal, credit, sales & marketing, insurance, and accounting.
• Participate in defining the business requirements for designing and testing a state-of-the-art system to streamline the deal flow process and maximize turnaround times.
• Assist in developing procedures and related training materials to ensure all Retail Operations areas are operating effectively, while in compliance with all VFS policies and guidelines.
• Assist Legal Counsel in identifying opportunities to streamline our documentation packages without sacrificing our security interest in the equipment, or the enforceability of the documents.
• Assist with completing pre- and post-booking audits of existing contracts to ensure all documentation is complete and properly executed.
• Assist other VFS areas with risk analysis for existing accounts in need of modification and/or workout.
• Be a model for The Volvo Way and ensure The Code of Conduct is being followed.

Education and Experience

• BA or BS in business or related field or equivalent experience.
• 3 or more years progressive sales/customer service/loan or lease operations experience in the finance industry, preferably with heavy equipment.
• Credit, accounting, and pricing knowledge and experience is a plus.
• Experience managing customer issues including proactive problem solving, research and analysis with a focus on win-win solutions.
• Proven organizational skills with the ability to prioritize work and effectively work on multiple tasks in a fast paced, demanding environment.
• Experience working in a professional environment where sound business judgment, attention to detail, a fast pace and a flexible and adaptable approach are valued.
• Demonstrated high level of integrity, energy, and a positive customer and quality focus with ability to work within a team environment.
• Proven written, verbal, and interpersonal communication skills.
• Fluency in reading, writing and speaking English; additional languages a plus. Prior captive equipment finance and leasing company experience preferred.

What do we offer?
In addition to being part of a high-performing team in a fast-paced, rewarding environment, our benefits package also includes the following:

• Competitive compensation
• Company bonus program
• Generous Earned Time Off (ETO)
• 401k plan with generous company match
• Health, vision and dental insurance
• Paid parental and caregiver leave plans
• Company provided financial wellness program
• Employee Assistance Program (EAP)
• Wellness programs and onsite gym

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
www.volvogroup.com/career.

At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Greensboro, North Carolina, USA and serves Volvo Group customers and dealers in more than 50 markets

140143BR

Volvo Financial Services

North Carolina

Greensboro

Regular

No Travel Required

Commercial Finance

19-May-2023