Job description
About Us:
In this role you will be required to answer telephone inquires in a friendly and courteous manner, employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with Pyramid Hotels' high standards of quality.
ESSENTIAL FUNCTIONS:
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions such as operating office machinery such as a printer/copier, POS system etc.. with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
Requirements:
Other:
Note: The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.
Full-Time
At the DoubleTree by Hilton New York Downtown we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the DoubleTree by Hilton New York Downtown can mean for you!
Description:
We're looking for a detail-oriented, fast-acting Reservations Supervisor.
In this role you will be required to answer telephone inquires in a friendly and courteous manner, employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with Pyramid Hotels' high standards of quality.
ESSENTIAL FUNCTIONS:
- Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc. Promote Hotel's marketing programs.
- Assign reservations based on guest preferences and availability. Requires sitting for long periods of time in a confined space and in close proximity to other employees to continuously perform essential functions.
- Read, retrieve, communicate and verify information including confirmation number to caller. Input and retrieve data with routine difficulty using a computer reservation system and utilizing codes for efficiency. Requires English writing skills in the event that the computer system is inaccessible and manual documentation of reservations is required.
- Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Memorize and communicate applicable deposit and guarantee policies as requested. Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions such as operating office machinery such as a printer/copier, POS system etc.. with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
Requirements:
Qualifications
- A minimum of 2 years leading hospitality or reservations teams.
- Ability to work a varied schedule, including holidays, weekends, overtime, and after-hours pager duty as needed.
- Strong computer skills, including MS Word and industry software.
- Effective organizational and time management skills.
- Excellent written and verbal communication skills.
- Ability to solve complex problems, select the most appropriate course of action, and understand others.
- Proof of eligibility to work in the United States
- Ability to work flexible hours and required weekend work.
Education:
High school diploma required, college degree preffered.
Other:
Applicants with additional language skills preferred.
Note: The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.
Full-Time
Pay Rate: $24.00 per hour
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