Job description

Join us for this incredible opportunity to be part of our Reservations team as a Reservations Supervisor at Destination Residences Hawaii Regional Office located in Kihei, Maui, Hawaii. Not only will you be part of a rock-star team, but you’ll get to be part of Hyatt, a multi-year recipient of Fortune’s “100 Best Companies to Work For,” “Best Workplace for Millennials,” Forbes’ “America’s Best Large Employers,” and one of Forbes’ “2022 Halo 100”!

Destination Residences Hawaii is a premier vacation rental property management company with prestigious resorts on Maui, Kauai and the Island of Hawaii: defined by people with genuine purpose, pride and sense of place. In 2019, we joined the Hyatt family. Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in 65 countries across six continents.

Minimum starting wage of $26.50. Earn up to $1,000 in incentives per month. $1,000 SIGN ON BONUS!

We offer excellent benefits:

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance
• 401K with company match
• PTO (Paid Time Off), up to 24 days your first year
• Employee Stock Purchase Plan
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more

Qualifications:

Reservations Supervisor is responsible for overseeing the daily training & development of the Reservations Call Center. The majority of the associate’s time will be spent with the Reservations team. The position’s main functions are sales training and coaching working towards revenue goals, increasing conversion, performance tracking and the organization of associate resources through Navis.

• High school diploma or equivalency certificate
• Minimum three years prior experience in reservations preferred.
• Minimum two years prior supervisory or management experience preferred.
• Requires a solid decision maker that can make effective decisions under limited supervision.
• Must have computer and systems proficiencies; particularly Microsoft Windows and Office.
• Experienced with Springer Miller system, SynXis systems, GDS systems, OTA extranet systems preferred.
• Requires excellent verbal and written communication skills with the ability to communicate complex technical data so that it is easily and concisely understood.
• Strong time management, organization and prioritization skills with comfort in being self-directed, following up and meeting deadlines.
• Desire previous condo or vacation rental experience.
• Ability to interact effectively with all levels of customers/employees to be able to align and integrate with other departments.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Type: Full-time

Pay: $26.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Work Location: One location

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