Employees, contingent workers and visitors are no longer required to show proof of vaccination to be on-site. Effective January 2023, Freddie Mac’s hybrid work arrangement is 3 days in the office (specifically Tuesday, Wednesday & Thursday).

Position Overview:

Do you have a passion for understanding customers' needs and using technology to deliver value and thrive in a constantly evolving environment? If it's thrilling to work with a team with varying skills to collectively discover new opportunities to delight customers, a role on the Single Family Salesforce and CX one Modern Delivery team could be a fit!

The Release Train Engineer Manager will be a part of the Contact center delivery team within the Single Family line of business, helping to transform the way in which Freddie Mac does business.

Our Impact:

We are the throes of a major digital modernization and transformation effort. It is an exciting time to be a part of Freddie Mac! We are changing the way we work every day .

Your Impact:

You will be a key executor to the team, driving full (and accurate) adoption of modern software engineering and delivery practices using Cx One and Glance

Our ideal candidate will have significant impact in our team, and in our world.

Guide and lead the ART, and the teams through the delivery of software and services, while adopting and promoting the Agile attitude. Partner with Product Owners and business collaborators and others to define the mission value and prioritize work to help ensure strategy and execution alignment.

• Establish and communicate the annual calendars for Iterations and Program Increments (PIs)

• Act as an Execution lead closely partnering with the Product Owners & IT Delivery Owner to guide one agile release train

• Lead overall technology delivery to successful completion, operating within scope, budget, and schedule commitments

• Establish team level cadences and ceremonies in collaboration with our business partners

• Partner with Product Management (when established) to drive the definition and refinement of the program backlog

• Establish and continuously improve an efficient delivery ecosystem while maintaining required governance processes

• Facilitate consensus and decision-making with business, IT and executive management

• Provide leadership, direction, and mentoring to peers, team members, and Scrum coaches

• Maintain metrics that provide access to team members on program-level plans, progress and quality

• Facilitate coordination and dependency alignment between the program team and third parties, release managers, or between the team and other Scrum Teams

• Manage program & release train financials

• Establish and manage Risk and Quality for agile program

• Foster a team collaborative environment that tears down silos between groups – act in a single voice

• Develop, coach, and mentor team to advance their skills and career

• Work cross functionally to align strategy, methodology and execution

• Be a change agent and foster a “learn by doing” environment

• Serve as a partner for impediment removal for the Scrum Masters and scrum teams

• Communication and engagement at multiple levels with both internal and external partners

• Management of matrix resources who may or may not be within a direct reporting structure

• Actively contribute to the company’s Agile and Lean Community through participation in the internal Agile Community of Practice

Qualifications:

• Master's degree in Information Technology or similar field

• 5+ years of experience as a Scrum Coach, Product Owner or Agile Coach

• 3 years of leading at scale agile initiatives as a RTE

• 3+ years of Program Management experience

• Production support management

• Software and/or data engineering experience

• Experience with supervisory responsibilities

• SAFe certification

• Experience practically implementing or carrying out within the Scaled Agile Framework (SAFe)

• Experience artfully applying multiple software development frameworks (e.g. waterfall, iterative, agile) to enable more efficiently delivering software

• Experience with Agile Management tools – Rally, Clarity, JIRA

• Program Management skills and experience including the ability to effectively interact with all levels of internal and external organizations to ensure client satisfaction and drive client and IT accountability

• Proven track record leading matrix IT teams with 25+ team members

• Demonstrated ability to weigh alternatives and determine program strategy and experienced in leading large scale programs, consisting of diverse business and IT teams

• Understanding of backlog tracking, burndown metrics, velocity, and task definition

• Understanding of incremental delivery and the value of metrics

• Excellent communication skills in written and spoken form

• Industry Certification(s): Agile / Scrum, Lean Methodology, and/or Project Management

• Experience in successfully managing multiple programs/projects simultaneously

• Participation in industry Agile communities of practice

• 2+ years of leading people from an HR perspective

Keys to Success in this Role:

• Assertive: Must be able to ensure SAFe/Agile/Scrum concepts and principles are adhered to, must be able to be a voice of reason and authority, make the tough calls for the Release Train.

• Empowerment: Must be able to lead a release train and multiple teams to self-organization

• Transparency: Must desire to bring disclosure and transparency to both business and IT and build trust amongst partners

• Collaborative: Ability to partner with others to achieve goals at various levels throughout the organization and lead others to do so by example

• Communicative and social: communicate well with all levels of the organization from team members to executives

• Conflict resolution: facilitate discussion at the release train level and facilitate alternatives or different approaches

• Continual improvement: Must continually be growing ones craft learning new tools and techniques to manage oneself and a team

• Facilitative: lead by example and demonstrate value principles to agile release trains

• Quick learner: quickly gain a high level understanding of the technical and business domains of the scrum teams

• Servant Leader: garner respect from team and partners and be willing to get their hands dirty to get the job done

• Situational Awareness: Must be the first to notice differences and issues as they arise, put corrective actions in place and/or elevate them to the Transformation Program Team

• System Problem solver: Must be able to analyze the entire software development environment and operating culture and bring practical solutions to improve and navigate both

Current Freddie Mac employees please apply through the internal career site.

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

Freddie Mac provides anticipated base salary ranges where required by law.