Rehab Assistant (Secretary/Clerical Support) - Full Time/Day Shift - Outpatient Rehab Chesterfield
Job description
Under direct supervision, provides clerical support for the Physical Rehabilitation Service product lines with an emphasis on customer satisfaction and competency in dealing with a diverse patient population.
This job could involve assisting with routine patient care but is primarily a clerical/secretarial focused role. Ideal candidates will have experience working in an office environment, preferably in the healthcare field.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Timely registration of patients for outpatient rehab services.
- Gathers necessary information to provide insurance verification and authorization for services, documents info in patient history.
- Place, answer, screen and direct telephone calls, providing routine information or taking accurate messages.
- Collects payments for outpatient services, co-pays, deductible, generates receipts and balances cash drawer daily
- Schedules patients for first available appointment based on patient’s availability
- Performs charge entry on a daily basis keeping account information up to date.
- Maintains supply of charts, office supplies, and forms.
- Generates daily schedules for facility, therapists, and techs.
- Courteously answers inquiries by phone or in person and directs guests appropriately.
- Answers routine questions regarding departmental policies and procedures.
- Sorts and distributes incoming mail.
- May instruct patient and families regarding therapy schedules and registration procedure.
- Inform outpatients and families regarding insurance benefits.
- Perform routine clerical functions such as photocopying faxing and filing.
- Assist in setting up routing physical therapy treatments such as whirlpool, hot and cold packs, paraffin, traction, electric stimulation and other routine modalities under close supervision of a PT or PTA and in accordance with established treatment plans. 1
- Assist in the stocking of linen and removing soiled linen from OT/PT department.
- Assist in the cleaning and storage of equipment and supplies and make minor adjustments and repairs to equipment as needed.
- Assist in the cleaning of the OT/PT departments.
- Monitor and log the temperature of the hot and cold pack machines and the patient refrigerator.
- Monitor and log the oxygen tank for the amount of oxygen left in tank. Call respiratory therapy to have tank refilled if necessary.
- Order and stock routine supplies/equipment for OT/PT department.
- Work cooperatively with others to meet team and organizational goals.
- Plan and act with internal and external customers in mind.
- Promote positive relationships through effective communication.
- Seek to understand and improve work-related processes.
- Attend department staff meetings and in-services. May complete and distribute staff meeting minutes.
- Observe all hospital and department policies.
- Perform other related duties as requested.
EDUCATION/EXPERIENCE REQUIRED:
- High School Diploma
- A minimum of one year experience using a patient registration, verification & scheduling system, preferred.
- Knowledge of medical terminology preferred.
- Interpersonal skills to effectively greet and communicate (in person and by telephone) with customers and co-workers.
- Basic computer skills to allow use of hospital order communication system and software programs.
- Use of standard office equipment (e.g. copy and FAX machines, computers, etc.)
- Strong organizational skills and ability to work in an environment with multiple interruptions.
- Willingness to learn new skills needed to perform job.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Under the leadership of President and CEO Robert G. Riney, Henry Ford Health is a
$6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites
including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and
other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system
now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one
of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the
health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s
major academic medical centers, receiving between $90-$100 million in annual research funding and
remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical
education and training, the health system has trained nearly 40% of physicians currently practicing
in the state and also provides education and training for other health professionals including nurses,
pharmacists, radiology and respiratory technicians. visit HenryFord.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or
making the employee enrollment selection experience easier, it's all about choice. Henry
Ford Health has a new approach for its employee benefits program - My Choice
Rewards. My Choice Rewards is a program as diverse as the people it serves. There are
dozens of options for all of our employees including compensation, benefits, work/life balance
and learning - options that enhance your career and add value to your personal life. As an
employee you are provided access to Retirement Programs, an Employee Assistance Program
(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.
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