Job description

Receptionist/ Customer Service Representative

Seeking individual to who is relationship focused, driven, energetic with an epic search for understanding.

Why work at Steele:

• We provide training in person and online in your specific area of focus, including job shadowing.
• We offer all staff the opportunity to obtain professional designations.
• We have weekly meetings focused on growing you and improving the agency.
• We have a proven process and are able to solve complex problems others can’t.
• We have the partnerships, risk management tools, and capacities to manage our client’s business.

Benefits

• Competitive Wage + Commission
• Growth Bonus Pool
• Paid Time Off
• Paid Holidays
• Company Match 401K
• Short/Long Term Disability
• Life Insurance

Responsibilities

• Answer Incoming calls
• Greet customers
• Process customer payments
• Foster strong relationships with our customers to maintain a high level of client retention
• Maintain knowledge of insurance products, procedures, and processes for aiding customers.
• Continuous training and professional development and advancement opportunities.

Requirements

• Licensing – Must obtain property & casualty licenses, within six months of employment.
• Judgment –Able to understand the needs of the customer and provide appropriate insurance options based on the customer’s needs and overall goals.
• Reliability – Top-notch organizational skills with great attention placed on detail. Committed to taking ownership of assigned tasks and performing in a manner to achieve and exceed desired results.
• Dependability and Adaptability- Punctuality and regular attendance. Must be able to quickly adapt to new or changing situations.
• Communication, Cooperation and Teamwork – Excellent oral and written communication skills. Able to work independently and with co-workers in an environment that contributes to agency success.
• Customer Relations – Continuous focus on achieving customer satisfaction, retention, and loyalty by responding appropriately to all concerns and request

Schedule:

• Monday to Friday 8:30a.m. to 5:00p.m.

Job Type: Full-time

Pay: $30,000.00 - $35,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Saint Clairsville, OH 43950: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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