Job description

Position Summary

Mortgage Processing and Underwriting background does not qualify for this job.

Manage mortgage daily operations for Quality Control Servicing (from loan close to payoff, not front-end) staff to include managing employees, and his/her audit reviews. Position will be responsible for daily interactions and problem-solving with employees and conducting training as necessary.

Essential Job Functions

• Manages staff audits on all mortgage loan types utilizing agency guidelines and client overlays
• Responsible for maintaining a professional relationship with clients
• Manages and supervises employees to correct and/or enhance audit work product
• Provide training and updates to direct report employees
• Ensure that deadlines for completion are continually met
• Set goals both daily and monthly for servicing staff
• Direct servicing staff to ensure clients are being handled as needed
• Handle personnel matters and counsel staff on policies and procedures, including termination of employees
• Review time sheets bi-weekly, approve time off requests, prepare annual reviews, and handle disciplinary actions as needed
• Supervise the servicing analyst team and provide expectations of high volume and quality on a client requirement basis
• Hire, train, and develop new employees as needed
• Other duties assigned by manager

Required Minimum Qualifications

• Mortgage Processing and Underwriting background does not qualify for this job
• Minimum of 7 years in conventional and government servicing and/or quality assurance/quality control function in the servicing mortgage banking industry is required
• Management experience is required
• Experience in quality assurance in a multiple client environment is preferred
• Must be able to use various computer software programs and have a working knowledge of all aspects of servicing including but not limited to Bankruptcy, Foreclosure, Collections, REO, HAMP, General Servicing, etc.
• Excellent working knowledge and use of Microsoft Office
• Must be proficient in using software in a Windows or web-based environment

Sourcepoint is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. All candidates who have received a written offer of employment will be required to undergo a company paid drug test. Failure to submit to this test and/or to successfully test negative will result in withdrawal of the applicant's job offer.

Sourcepoint participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s I-9 to confirm work authorization.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Required)

Experience:

• Mortgage Bankruptcy, Foreclosure, Collections, REO, HAMP: 7 years (Required)
• work as a Quality Control titled position in mortgage: 7 years (Required)

Work Location: Remote

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