Job description

Job Summary:

The Quality Assurance (QA) Manager will oversee the activity of the quality assurance department and staff, developing, implementing, and maintaining a system of quality and reliability testing for the organizations products and/or development processes.

Supervisory Responsibilities:

Hires and trains quality assurance staff.

Oversees the daily workflow and schedules of the department.

Conducts performance evaluations that are timely and constructive.

Handles discipline and termination of employees in accordance with company policy.

Duties/Responsibilities:

Develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery.

Identifies and sets appropriate quality standards and parameters for products.

Communicates quality standards and parameters to QA team, product development team, and other appropriate staff.

Coordinates product inspection processes.

Participates in product inspection.

Identifies and analyzes issues, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues.

Reviews client, customer, and user feedback.

Maintains compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies.

Performs other duties as assigned.

Required Skills/Abilities:

Excellent verbal and written communication skills.

Excellent interpersonal and customer service skills.

Excellent organizational skills and attention to detail.

Excellent time management skills with a proven ability to meet deadlines.

Strong analytical and problem-solving skills.

Strong supervisory and leadership skills.

Proficient with Microsoft Office Suite or related software.

Job Type: Full-time

Pay: $45,415.85 - $60,000.90 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• West Point, MS 39773: Reliably commute or planning to relocate before starting work (Required)

Experience:

• ISO 9001: 1 year (Preferred)

Work Location: One location

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