Quality Assurance Analyst
Full Time
Houston, TX 77063
$24 an hour
Posted 1 day ago
Job description
Our Company:
Equus Workforce Solutions
Overview:
The Quality Assurance Analyst will review case files ensuring state, federal, and overall company compliance with contractual agreements and quality assurance plans. Under the direction of the Quality Assurance Manager, the Quality Assurance Analyst will also be responsible for conducting trainings as well as implementing corrective action plans. Ensures compliance with state, federal, and overall company requirements.
Responsibilities:
- Conducts case file review of all programs (Choices NCP, Choices TANF, SNAP, TAA, WIOA Adult/ DW/Young Adult)
- Manages surveillance of workforce activities and uses statistical sampling, audit, and observation techniques to evaluate compliance with policies and adherence to contract requirements
- Assists with creating and updating standard operating procedures
- Performs monthly center Personal Identifiable Information checks to monitor compliance with Board/Equus policies
- Provides policy clarification and technical support to center staff
- Helps with financial audits to include support services and worksite agreement contracts
- Writes, reviews, and/or updates quality improvement plan items
- Organizes and participates in Administrative Quality Committee at a minimum of five per year
- Presents consistent feedback to management regarding areas that need improvement
- Recommends corrective action in weekly reports to Project Director
- Follows up on previously implemented corrective action plans
- Maintains client complaint log and ensure clients are responded to within 24 hours of contact
- Establishes corrective action plans promptly
- Travels up to 75% throughout Dallas County
- Bachelor’s degree in related field; Equivalent combination of acceptable related experience and/or training may be substituted for two years of the education requirement on a year for year basis
- Minimum three years’ experience in Quality and Project Management as well as conducting quality assurance audits and developing quality improvement action plans
- Knowledge of the principles, practices, methods, and techniques of Quality Management
- Strong communication and analytical skills
- Ability to design and deliver presentations/programs
- Familiarity with Microsoft Word, Excel, PowerPoint, and Access
- Conducts case file review of all programs (Choices NCP, Choices TANF, SNAP, TAA, WIOA Adult/ DW/Young Adult)
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