Job description

Overview: The Scheduler is responsible for maintaining effective patient appointment scheduling processes to meet patient and provider needs in the MHP Medical Group.
Responsibilities:

• Responsible for daily patient scheduling.
• Responsible for providing customer focused, efficient and professional telephone, electronic and face-to-face scheduling.
• Partner with registration department to provide effective and efficient check-in/check-out processes to achieve high levels of patient satisfaction and

accuracy.

• Maintain proactive and effective communication with all members of the Medical Group and supporting departments, communicating any concerns or

issues regarding patient scheduling immediately.

• Courteously facilitates and handles requests, complaints and communications with staff, physicians, and patients/visitors. Exercises good judgment, discretion and diplomacy in communications.
• Participates in process improvement activities to achieve organizational and department goals.
• Must be able to perform the physical demands of the job.
• Maintains regular and reliable attendance.
• Manages auto-reminder call program.
• Responsible for primary care clinic incoming phone calls
• Responsible for managing incoming specialist referrals

Qualifications:

• High school diploma, GED, or equivalent; associates degree in business or healthcare related field preferred.
• Demonstrated problem solving and planning skills
• Ability to instruct personnel; both professional and non-professional
• Excellent collaboration and management skills with key internal and external stakeholders
• Ability to communicate effectively (oral and written) at al levels of the organization
• Knowledge and experience of Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Previous Clinic experience preferred

Job Type: Part-time

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