Overview

The Project Manager will be responsible for managing project commitments from receipt of purchase orders through to completion and acceptance by the customer.

Responsibilities

• Plan, monitor and successfully control the project from the receipt of the order through delivery of services at the customer’s site.
• Lead a multi-disciplined project team to execute projects on schedule, within budget, delivering the contracted scope of work to all applicable codes and standards.
• Key customer contact for assigned projects.
• Manage project risks through assessment, identification, and mitigation of potential risks
• Present oral and written reports defining plans, problems, and resolutions.
• Develop suitable budget allocations for ATS labor and materials.
• Oversee project schedule development and identify all critical path activities.
• Manage project resources.
• Prepare accurate financial and resource forecasts throughout the life of the project.
• Work with the financial analyst(s) to ensure all billings and invoicing is submitted on time.
• Conduct regular team meetings and issue weekly project updates to the project team and customer
• Encourage and mentor employees to ensure that the project team’s morale and efficiency is maintained at the highest level.
• Provide after sales technical feedback to engineering teams for machine performance and reliability improvements.
• Act as the primary after sales customer advocate for machine related issues, review system performance, update open issues, document, and execute on agreed actions.
• Document and conduct root cause analysis, issue investigation and resultant corrective actions for issues using a fact-based approach
• Ensure that the order received from the customer is compatible with the terms of contractual and engineering specifications in the proposal.
• Track all contract changes and prepare CORs (Change Order Requests). Ensure customer caused / requested changes are executed by the team only after receipt of customer agreement.
• Proactively identify & manage changes in project scope, identify potential problems, and devise contingency plans.
• Make recommendations for process, quality, and cost improvements.
• Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
  

Qualifications

• A Post-Secondary college diploma, engineering degree or equivalent.
• A minimum of 3 years of experience in customer service management, lean process, and procedure practices in a manufacturing environment.
• Lean Six Sigma or Green Belt certification preferred.
• Attainment of or in the process of qualifying for the Project Management Professional (PMP) preferred.
• Knowledge of CRM (salesforce) and ERP (JDE) systems.
• Proficient in Microsoft Project, PowerPoint, Word, Excel, and Outlook.
• Experience with Service Project Kick-Off (PKO) meetings and Project Execution Planning (PEP).
• Ability to work effectively with both internal cross functional teams and customers according to deadlines and under pressure-filled conditions is essential.
• Able to influence without authority.
• Ability to read, speak, write, & understand English in a professional manner.
• Strong initiative, innovative, and keen attention to detail.
• Ability to work effectively in fast-paced environment.
• Excellent interpersonal & communication skills.
• Experience working with customers to resolve problems.
• Must be eligible and able to travel domestically & internationally within 30 days from hire date and legally eligible to operate a vehicle, as this is an essential job function.