Description

The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government. We do this by creating overall operating efficiencies so our state’s government entities can focus on their core missions. Our buying power, economies of scale and years of experience help government get the best value for the products and services they need to support their missions. We value Respect, Integrity, Excellence, Diversity, Equity and Inclusion. We seek new team members who share our commitment to be an equity-driven and antiracist organization. We listen to customers and team members to understand what they need and expect. We promote creativity, learning and improvement to meet those needs and adapt to the ever-changing business environment. We measure our results and seek feedback to improve our performance.

What you will be doing:
In this role, you will direct and lead two main functions of the Visitor Services Program: event management and campus public space use management. You will be responsible for all aspects of planning, coordination, and execution of scheduled and unscheduled events on the Capitol Campus. You will serve as frontline manager in the absence of the Public Space Superintendent to manage expectations, enforce rules and protect campus assets. The manager must interact as DES’s ambassador and diplomat to ensure the balance of First and Second Amendment rights, the conduct of government business and the consistent application of user requests in a highly contentious political environment.

You will be expected to split work time between the office environment, performing related administrative duties and in the field, serving as the frontline manager and primary point of contact during events. You will collaborate and interact with numerous government and agency officials and will ensure the smooth operation of service delivery to campus users, which includes over 500,000 users a year, over 600 events per year, and 80,000 visitors on public tours!

Why you should join us:
The Department of Enterprise Services offers:

• A great total compensation and benefits package;
• Paid Vacation, Leave, and Holidays;
• A healthy work/life balance, which may include flexible work schedules, teleworking, and an Infants in the Workplace Program;
• An agency-wide commitment to diversity, equity, inclusion and respect, and leaders who encourage all employees to bring their authentic selves to work;
• Access to several state business resource groups including the Rainbow Alliance and Inclusion Network (RAIN); Veteran Employee Resource Group (VERG); Latino Leadership Network (LLN); Blacks United in Leadership and Diversity (BUILD); Disability Inclusion Network (DIN); Washington Immigrant Network (WIN); and Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network (HAPPEN);
• Supported growth and development opportunities; and
• Opportunities to serve your community through meaningful work.

Duties

Some of what you will enjoy doing:
Manage and coordinate events. Provide DES service deliveries and manage/control budgetary expense:

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  Determine priorities and set objectives for event management for the Capitol Campus. Manage reservations and coordinate reservations for the use of public spaces in the Legislative Building and Capitol Campus to include: state ceremonies, rallies, parades, protests, weddings, meetings, and other events.
• Provide campus and building oversight for rallies and activities ensuring compliance and acting as the DES representative for enforcing DES rules and policies- apply and explain rules to event sponsors and requestors.
• Process event applications predicting and avoiding possible conflicts and strive to resolve problems with alternative solutions before making a recommendation to the manager within allotted timeframes per policy and program objectives and goals.
• Assess service fees and charges, schedule services, and balance fees to within negotiated parameters.
• Process, track and manage payments.
• Monitor and track program activities to include office functions and participation in program activities.
• Work directly with legislative and executive staff, state agencies and the public in defining needs and planning, designing, and developing specialist program activities.
• Advise higher level staff on challenges for campus use issues and provides guidance on the balance of First Amendment and legal rights of government use and security.
• Assist to develop and establish new procedures and policies to implement new or improve existing program standards, procedures and policies.
• Prepare comprehensive event summary reports for building managers, asset management or the Public Space Superintendent.
• Coordinate and resolve conflicts related to Visitor Services programs and activities to ensure consistent approaches and applications of WACs to users on campus which include: state government agencies, legislative bodies, professional associations, citizen activists organizations, etc.

Public Space Management:

• Regulate use of public space on the Capitol Campus including interpreting, updating, enforcing, and applying WACs with high level and influential stakeholders.
• Regulate general use requirement to all activities in public areas of the capitol buildings and grounds, including free speech and assembly activities for private and/or commercial activities regardless of permit or event permit status.
• Facilitate use public use areas of the capitol buildings and grounds while protecting the normal conduct of state operations, conditions and appearances of the buildings/ground, the safety of people, and property.

Provide direct support to the Public Space Superintendent:

• Prepare letters and respond to inquiries with the Superintendent’s directions
• Finalize all event application approvals and denials
• Participate in meetings with outsides agencies and customers
• Enter data into the scheduling system and develop lists and activity reports upon requests
• Prepare meeting paperwork and take notes during meetings
• Oversee paid staff including orientation, recognition, evaluation and reporting.
• Prepare and maintain program and business reports, records, plans, briefs, and recommendations.
• Generate budget requests and work orders. Assist with the coordination of the biennial budget, strategic plans and objectives for event program management. Is responsible for the reconciliation of billing statements every month. Assist with Fiscal Notes.

Provide building oversight on the weekends and meet with event participants, security, building tenants and the public:

• Fill in for tour supervisors on an as needed basis
• As staff shortages occur; manage the building, campus, volunteers and the public when the building is open to the public

Qualifications

Required Qualifications:

• A Bachelor’s Degree in business, education, social science, communication, history or related field; AND
• Two (2) years of demonstrated experience in space/event management and/or tour services, or community/public relations program

NOTE: Relevant experience can substitute year for year for education.

Additional Required Knowledge, Skills, and Abilities:

• Two (2) years of supervisor experience to include hiring, disciplining, assigning, monitoring and evaluating the work of others.
• Exceptional Skills in Microsoft Office Suite.
• Exceptional written and verbal communications in presenting data, reports, and other information to diverse audiences.
• Expertise in planning methodologies such as data collection, forecasting, modeling, and alternative analysis techniques.
• Exceptional verbal, writing, and interpersonal and analytical skills.
• Ability to speak persuasively.
• Demonstrated ability to work effectively with teams and diverse stakeholder groups, building effective relationships as part of program development and mutual success.
• Strong public speaking and ability to provide testimony in formal settings.

Diversity Equity and Inclusion (DEI) Competencies:
Incumbents to this position must possess and demonstrate the following competencies:

• Able to learn and understand the language and concepts of our DES DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful and inclusive workplace.
• Demonstrate a commitment to growth, learning and self-awareness when provided training and opportunities to participate in improving our work environment.
• Participate and behave in a manner that creates trust and builds working relationships, promoting teamwork and collaboration in the work environment.
• Demonstrate the understanding that all people are valued; contribute to an equitable, inclusive and respectful environment when working with members of the group, team, organization or community.
• Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization.

Preferred Qualifications, Knowledge, Skills, and Abilities:

• Research and Analytical Skills:
  • Ability to research, evaluate and draw conclusions from data; support recommendations with facts and analysis
• Communication Skills:
  • Ability to convey ideas and facts orally and in writing using language the audience will best understand.
• Consulting Skills:
  • Ability to partner with clients to identify and resolve complex or sensitive issues.
• Relationship-Building Skills:
  • Ability to develop positive, productive, and respectful working relationships with client and co-workers.

Supplemental Information

Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:

• 
  A letter of interest, describing how you meet the qualifications for this position as outlined in the job posting;
• A current resume, detailing experience, and education; and
• A current list of at least three (3) professional references with current contact information (attached or available to provide at the time of interview)

Conditions of Employment:

• COVID Vaccination Requirement: Governor Inslee’s Directive 22-13.1, state employees must be fully vaccinated against COVID-19. Providing proof of being fully vaccinated is a condition of employment and your vaccine status will be verified prior to starting work. Being fully vaccinated means two weeks after you have received the second dose in a two-dose series of a COVID-19 vaccine or a single-dose COVID-19 vaccine authorized for emergency use, licensed or otherwise authorized or approved by the U.S. Food and Drug Administration or listed for emergency use or otherwise approved by the World Health Organization. Please note that any offer of employment is contingent upon you providing verification of your vaccine status, having an approved medical accommodation, or having an approved religious accommodation. No start date will be approved until you have either verified your vaccine status or have an approved accommodation. Please do not attach your vaccination verification to your application as it will be removed. Details on how to proceed with verification or accommodation will be provided once a conditional offer has been made.
• Background Check Notice: Prior to any new appointment into the Department of Enterprise Services, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform in the position.

Opportunity for All:
The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.

Contact Information:
For questions about this recruitment or to request a reasonable accommodation in the application process, contact Jennifer McWaid at (360) 407-8210 or email jobs@des.wa.gov. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

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