Program Manager

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

As a Customer Operations Project Manager within Global SMB Renewals Operations team, you are responsible for contributing and leading concurrent small to medium projects in a fast-paced environment. You will use your hands-on project management approach to manage the overall timeline for the project. We require an individual who has strong analytical, excellent communication and organization skills.

The Customer Operations Project Manager serves as a liaison for IT based projects required by the Global SMB Renewals organization, with a focus on enhancing business systems, business processes, productivity, and efficiency.

What you will be doing:

• Assist and/or lead the project management activities required for the successful delivery of small to medium projects, in a professional, timely manner
• Analyze impacts to various teams within the SMB organization related to people, process, and systems
• Assist with creating work plans, write business requirements, write and execute user acceptance testing plans along with status reports
• Assist with creation and maintenance of process documentation
• Work closely with peers in cross functional business units to ensure a cohesive approach to overall project management at OpenText
• Provide ongoing communication to sponsors, business owners and internal customers regarding project milestones, progress and completion of activities to ensure smooth implementations

What does it take?

• Bachelor’s degree, college diploma or equivalent experience
• Minimum 2 years of project management experience with a proven track record of leading successful project
• Ability to prioritize multiple tasks in a fast-paced environment, with minimal supervision
• Excellent business analysis skills and written communication skills with the ability to facilitate meetings and translate requirements into defined business solutions
• Excellent interpersonal skills and ability to interact and influence peers
• Understanding of a subscription and maintenance renewals environments beneficial
• Aptitude for technology and the ability to connect technical concepts with business requirements
• Highly organized; detail oriented, and you have ability to shift easily between a variety of tasks with ease
• Possess analytical and problem-solving skills, logic-based thinking, and attention to detail
• Expert working knowledge of Microsoft Word and Excel
• SAP, Salesforce (with CPQ) experience an asset
• PMP designation or working toward designation an asset

Estimated Base Salary $100,000-$120,000 USD

While OpenText is an Equal Opportunity Employer, our efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com.