Summary: As the Program Coordinator, you will be responsible supervising and coordinating activities of Supplemental Nutrition Assistance Program (SNAP) to assure the implementation of a high quality program that meets all applicable requirements and contract goals. You will also directly supervise designated programs and staff. May additionally, provide safety and office oversight to other staff which may include joint office locations that share space.

• Assigns caseloads and related duties. Coordinates activities of staff in providing employment and case management services to assist program participants in obtaining gainful employment.
• Assists staff members through individual and group meetings in analyzing case problems and in meeting the goals of the program.
• Reviews case records and evaluates performance of staff members and recommends indicated action.
• Assures that all aspects of the program's contractual requirements are met.
• Counsels participants individually or in groups on planned or as needed basis and in emergencies.
• Trains new employees in areas such as agency policy, department procedures, contract scope of services and agency or government regulations.
• Provides in-service training for experienced workers in areas such as new policies, procedures, and regulations.
• Represents agency in community, interagency activities and with funding sources.
• Conducts or directs staff development programs.
• Plans, develops and oversees the implementation of program workshops.
• Attends funder and agency supervisors meetings.
• Conducts monthly and quarterly audits of program caseload as prescribed by agency and program policy for quality assurance purposes.
• Responsible for gathering data from staff on a monthly and quarterly basis as it relates to agency and program policy and procedure for reporting purposes. Verifies that data is correct and submits reports to supervisor and funder.
• Responsible for accessibility reports, outcome measurement reports, and meeting CARF accreditation standards.
• Monitors weekly intakes and caseload assignment to stay within acceptable caseload ranges.
• Ensures Director is briefed and advised of program and staffing issues and concerns.
• Monitors budget to stay within program guidelines.
• Completes participant, employer and funder satisfaction surveys on a quarterly basis.
• Completes administrative actions pertaining to participant files such as closures, transfers and sanctions.
• Provides experienced and competent leadership in carrying out the policies and procedures of the agency and the program through interagency and interoffice teamwork.
• Senior Liaison at co-located program office locations. This includes locations that support co-located programs and is responsible to provides safety and office oversight to all GIH staff which may include those in other Mission Services programs as outlined in the summary.
• Provides a community resource listing to staff in order to facilitate their success in servicing program participants.
• Understands and supports implementation of concepts related to self-determination for consumer.
• Conducts work in a safe and responsible manner, utilizing protective clothing and/or equipment when appropriate. Complies with all safety standards.
• Responsible for awareness of and adherence to all company and safety policies and procedures.
• Follows state policies and procedures as specified in contract.
• Ensures that client confidentiality is maintained in accordance with contract, State, and Federal law including HIPAA.

• Bachelor's degree from accredited college preferred and/or three to five years related experience in social work, human services, counseling, assessments, goal planning, job development, customer service or conflict resolution; or equivalent combination of experience and education.
• Two to four years’ supervisory experience required
• Proficiency in Microsoft Word, PowerPoint, Excel and Outlook
• Ability to effectively present information to top management, public groups, and/or boards of directors