Job description

Family Service Agency

SUICIDE PREVENTION SERVICE OF THE CENTRAL COAST

Job Title: Program Assistant – Suicide Prevention Service

Summary:
Be part of the watershed moment for behavioral health support, services and programs in Santa Cruz, Monterey and San Benito Counties. With the roll-out of the 9-8-8- the National Suicide Prevention and Lifeline, Suicide Prevention Services of the Central Coast is committed to and passionate about building a robust crisis care response system across the country where everyone has access to information and training and someone to call, someone to respond, and a safe place to go for crisis care. We are eager to expand and are seeking an individual who can, with support from our team, facilitate the growth and continued transformation.

In addition to our accredited, 24/7 Lifeline (988), we provide a range of community education and outreach activities, as well as bereavement support services for those who have lost loved ones to suicide. We are poised to expand in the coming months and years and are seeking an individual who can, with support from our team, facilitate the growth and continued transformation of our services.

Under the direction of Crisis Lifeline Manager, and in collaboration with other staff members, the
Program Assistant for Suicide Prevention Service is responsible for managing and coordinating all administrative aspects of the Crisis Lifeline, volunteer recruitment, and general program operations

• Compensation: 30 hour a week. Monday – Friday. In-Person (Santa Cruz)

$21-$24.00 per hour (compensation is based on skills and experience)

Full Time Benefits:

• Monthly cell phone stipend and paid mileage for program-related travel.
• Vacation, sick, and holiday pay.
• Medical and dental benefits.
• Continuing education and training opportunities.

Primary Responsibilities:

Suicide Prevention and Crisis Lifeline

• Manage, monitor and maintain responder and volunteer schedules balancing the availability and resources against incoming requests while ensuring Key Performance Indicators are met.
• Create a Shift Supervision schedule monthly and updating the IVR
• Scheduling staff responder monthly meetings
• Maintain responder databases
• Review timecards for accuracy; hours worked, log-in/log-out time, compare to time entered on Paychex and responder shift schedule for discrepancies
• Conduct quarterly audits of volunteers and staffing.
• Maintain accurate retention and satisfaction records

On-Boarding/Off-Boarding Responders (Staff and Volunteers)

• Schedule onboarding appointments
• Set up accounts, prepare equipment, train on systems
• Maintain monthly individual Responder Performance Audits.
• Offboarding: HR paperwork, deactivating accounts, tracking down agency devices, updating databases.

Human Resources

• Manage recruiting efforts of volunteers and staff
• Arrange interviews
• Coordinate responder evaluation process (performance reviews, satisfaction surveys)

Volunteers

• Coordinate logistics for recruitment, screening, and selection of potential trainees
• Coordinate field study program
• Manage Volunteer files and records
• Oversee basic administrative tasks
• Collect information, availability, and skills, and maintain an up-to-date database
• Oversee inventory, stocking and distribution of training materials
• Facilitate background checks
• Support/Assist Training Manager with Zoom training sessions.

General

• Meet regularly with the Crisis Lifeline Manager to establish a work plan, prioritize tasks, and report on implementation.
• Coordinate staff and volunteer recognition events and activities.
• Support and assist Education/Outreach teams with scheduling
• Support Crisis Lifeline Manager and Program Director and staff with program re-accreditation (includes implementation of policies, procedures, and service delivery systems in compliance with established standards), under the direction of the Program Director.
• Perform other related tasks as assigned by the Crisis Lifeline Manager and Program Director.
• Monitor sps24hr@fsa-cc.org emails.

Knowledge, Skills and Abilities Required:

● Excellent organizational, time management, and decision-making skills to prioritize work, meet deadlines for simultaneous projects, make decisions using independent judgment, and adapt to evolving priorities and goals.

● Experience with management and supervision; excellent managerial and supervisory skills.

● Demonstrated successful and increasingly complex administrative experience.

● Experience using computers with speed and accuracy for word processing, spreadsheets, mail-merge, database record entry, electronic mail, and Internet searches, with ability and willingness to learn new systems and software programs.

● Proficient in MS Office applications (e.g., Microsoft Word, PowerPoint, Excel, and Outlook) and digital meeting platforms (Zoom, MS Teams), etc.

Qualifications:

● Speak, read, write (English) required.

● Valid California driver’s license, and/or reliable transportation, and willing to attend activities in Santa
Cruz, Monterey, and San Benito Counties as needed.

● Reside in Santa Cruz, Monterey or San Benito County or surrounding county.

● Previous community education experience preferred, but not necessary.

● Ability to pass background check

Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before community groups or employees of agency

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Education/Experience:
Bachelor’s Degree or Associate Degree with two years of related experience, or High School graduate with four years of related experience.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Laptops, headsets and other essential technology will be provided.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands; reach with hands and arms and talk or hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

For more information, please email fsaemployment@fsa-cc.org or call 831-459-9373 ext. 38

Family Service Agency of the Central Coast is an equal opportunity employer.

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Choose your own hours
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Santa Cruz, CA: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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