As Vice President - Investor Relations - Transfer Agency (IR), you will be required to support day-to-day activities as well as providing thought leadership and change execution expertise to the IR team as a whole. Working within the IR team to support delivery of IR services to clients across AIS. You will be expected to plan your own and the team's activities, where required, with a major focus on client service excellence, change management, optimizing work practices and risk mitigation.

About J.P. Morgan Corporate & Investment Bank (CIB)

J.P. Morgan's Corporate & Investment Bank is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

About Alternative Investment Services (AIS)

AIS is a division within the CIB that provides fund administration and middle office services to single manager hedge funds, private equity, and fund of hedge funds. AIS is one of JPMorgan's fastest growing businesses and one of the fastest growing administrators in the market. Today AIS has over $540 billion in assets under administration and custody, over 1,200 employees and offices in New York, Boston, Dublin, Luxembourg, Hong Kong, London and Sydney.

About Alternative Investor Relations Operations (IR)

Alternative Investor Relations Operations provides an end-to-end service offering to alternative investment clients (hedge funds, fund of hedge funds and private equity funds) and their investors.

As Vice President - Investor Relations - Transfer Agency (IR), you will be required to support day-to-day activities as well as providing thought leadership and change execution expertise to the IR team as a whole. Working within the IR team to support delivery of IR services to clients across AIS. You will be expected to plan your own and the team's activities, where required, with a major focus on client service excellence, change management, optimizing work practices and risk mitigation.

Job Responsibilities:

• Serve as a contact for a portfolio of clients and their investors; answer all phone calls and emails pertaining to those relationships and demonstrate ability to resolve queries timely and accurately
• Build relationships with clients, investors, other AIS teams, third parties, as well as with other business groups across the wider JPMorgan organization
• Review and push the transactional workflow including maker/checker activities for investor transactions and resolve any outstanding documentation, including KYC/AML documents
• Partner within the IR department and across the broader AIS teams to ensure the completion of all end-to-end processes in line with JPMorgan Risk Management policies
• Contribute to the re-engineering of the IR operating model
• Coach and support the development of junior staff
• Push excellence in the documentation of processes and procedures

Required Qualifications, Skills and Capabilities:

• Experience in the alternative investment servicing industry with experience in investor relations, regulatory practices and operations. Knowledge of technology used by IR
• A strong technical knowledge of hedge funds from an operational perspective as well as an understanding of the products, asset classes and fund structures offered by asset managers is essential
• Proven ability to be effective across a matrixed environment; proven ability to assist in implementing solutions and delivering against timeframes and budgets
• Experience managing individuals with the proven ability to work with and motivate teams. This would include providing direction, coaching and effective feedback to team members
• Proven experience coordinating multiple assignments simultaneously and completing assigned tasks accurately and on a timely basis. Must demonstrate a strong attention to detail with excellent organization skills. Expected to cite examples of organization and time management/methods used to manage or prioritize workload demands
• Must be able to demonstrate knowledge of the regulatory framework in which the industry operates

Job Requirements:

• Bachelors degree preferred
• Extensive experience within a related role

Computer skills and knowledge of hardware & software required:

• Extensive working knowledge of Microsoft Office products including Word, Excel, Access, Visio and Outlook (or similar email program)
• Proficiency in SQL would be advantageous
• Proficient in project management software such as MS Project would be advantageous
• Strong knowledge and understanding of Hedge Fund Accounting/Investor Relations systems

Competencies:

• Analyze and Solve Problems: Gathers relevant information systematically; considers a broad range of issues or factors; grasps complexities and perceives relationships among problems or issues; includes others in problem-solving efforts when appropriate.
• Work Efficiently: Allocates own time efficiently; handles multiple demands and competing priorities; eliminates inefficiencies; conducts effective meetings.
• Team Leadership: Fosters an understanding of the team's mission and value to organizational objectives; provides appropriate direction and clarifies roles and responsibilities with team members; makes optimal use of others' skills; celebrates team accomplishments.
• Manage Execution: Conveys clear goals and expectations when involving others in projects; is accessible and provides support and up-to-date knowledge relevant to others; coordinates work efforts with other groups; monitors progress.
• Team Membership: Shows commitment to team objectives; values each person's contributions to the team; encourages the participation and involvement of everyone on the team; contributes own fair share of effort to the team's work.
• Innovate: Generates new ideas; goes beyond the status quo; recognizes the need for new or modified approaches and brings them as well as different perspectives together, combining them in creative ways.
• Influence Others: Asserts own ideas and persuades others; gains support and commitment from others; mobilizes people to take action.

Position Demands:

• Extended hours/weekends may be required during integration/implementation of new business or systems, as well as during peak cycles (year-end, month-end, tax season, etc)
• Flexible work hours required to meet operational needs

Same Posting Description for Internal and External Candidates

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
New York,NY $114,000.00 - $200,000.00 / year