Job description

Who is New Leaf Community Markets?
New Leaf Community Markets opened its doors as a small cooperative in 1985 on the Westside of Santa Cruz. We learned early on, that the well-being of our guests, staff and community starts with sustainable, locally produced food. Farm-to-table all the way! We’ve partnered with open-minded producers who care as deeply about our people, the planet and social justice as we do, from day one.

Our mission is to be a purveyor of good – from offering the best local and natural foods, to taking care of our staff, community, and environment. We love what we do, and we know that it’s our passionate staff who make it all possible. We’re committed to taking care of our people by leading the way with progressive employment practices.

Every day, we work to create an atmosphere of openness, caring, trust, and fairness – a place where staff can thrive, and differences are celebrated. As a member of the New Leaf Community Markets team, you can count on an inclusive, friendly environment and a welcoming group of inspired individuals who love people, great food, and being a part of a community gathering place.

Why You’ll Love Working at New Leaf Community Markets

• Amazing Benefits Package – Including comprehensive medical, dental, vision and 401k at 24 hours a week.
• Great earning potential with the opportunity for growth within our family of brands
• Paid Parental Leave available
• Lifestyle Scheduling
• Public Transport Benefits
• Paid Community Service Hours
• 30% discount at all New Leaf Community Markets, Bristol Farms and Lazy Acres Natural Market locations

Ingredients You’ll Bring to the Table:
You love food and have the ability to create an experience that is beyond the everyday. You have a positive attitude and work well in a team environment. You can connect with people and reach a level of hospitality that exceeds guests’ expectations. You are warm, outgoing, authentically amazing and want to be inspired, challenged and proud of where you work.

You embody the spirit of New Leaf Community Markets core values: Community, Integrity, Sustainability, Quality, and Respect; and you are driven by our mission to nourish and sustain our community by using business as a force for change.

What’s on Your Plate:
Job Title: Produce Clerk
Department: Produce
Reports To: Produce Manager
FLSA Status: Nonexempt

Essential Duties and Responsibilities
This is a customer service driven position. The Produce Clerk must have the willingness, necessary confidence, commitment, and motivation to serve customers and Bristol Farms Lazy Acres. He or she also is responsible for stocking and maintaining the produce department by performing the duties listed below: (other duties may be assigned):

• Stocks shelves in the produce department
• Washes, cuts, peels, wraps, and prepares fruit for stocking.
• At times may bag or wrap purchases for customers.
• Stamps, marks, or tags price on merchandise.
• Sets up displays and stocks shelves, coolers, counter, bins, tables, or containers, with new merchandise
• Answers customer questions and meets the needs of the customer at all times by providing information about various types of produce. Also provides information about cooking produce items and/or products.
• Ability to know the various types of produce, where they come from, how they grow, how they are prepared, and their life span.
• Ability to understand and use scales.
• Builds business by maintaining excellent customer service and creating repeat business.
• Serves customers with a smile and willing attitude.
• Assures high sales through establishing relationships with customers to ensure repeat business.
• Follows safety work standards and reports any safety hazards to supervisors and/or Store Director.
• Follows company handbook at all times, especially on service standards and appearance.
• At all times, meets and exceeds Bristol Farms standards in food, service, quality, and cleanliness.

Customer Service Skills (15 Second Service policy)
All Produce Clerks are required to acknowledge and/or greet customers within the first 15 seconds of the customer’s arrival. Customers are to be greeted and/or acknowledged while waiting at a counter, or as they are passed on the sales floor. The “Seven Points to Extraordinary Service” are to be fully executed by Produce Clerks at all times.

Education and/or Experience
High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write routine simple correspondence.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, interest, percentages, and volume.

Reasoning Ability
Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form.

Knowledge Of English
This is a customer service driven position. The candidate must have the ability to speak, read and understand English.

Physical Demands
While performing the duties of this job, the Clerk is regularly required to stand; walk; use hands; talk to hear; and taste or smell. He or she frequently is required to reach with hands and arms. The individual is occasionally required to stoop, kneel, crouch, or crawl and frequently lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and depth perception.

Work Environment
The noise level in the work environment is usually moderate.

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