Northern Light Blue Hill Hospital

Department : Quality Management

Position is located : Northern Light Blue Hill Hospital

Work Type : Full Time

40 hours per week

Work Schedule : 8:00 AM to 4:30 PM

Summary :

Support primary care practices in managing their panel of patients using a variety of registries and tools. By gathering and organizing patient data, the Population Health Coordinator works to identify patients’ unmet needs, engage patients in their own care, gather summary information for treatment interventions, and enhance ongoing communication between the patient and her/his care team.

The coordinator will work with the practice & quality leaders to elevate their patient populations who qualify for quality measures endorsed by Northern Light Health. The coordinator will work with members of the quality team and practice team to reach mutual goals for quality of care and patient safety.

Responsibilities :

• Manages data collection using multiple sources, including monthly reports, registries, etc. and prepares reports on findings; provides interpretations and presents recommendations to each practice • Provide data management, coordination, and patient outreach as needed for specific target patient populations • Perform patient reminders using Patient Portal messages, letters and/or phone calls for preventative screenings, immunizations, and upcoming visits. • Respond to inquiries from the practice regarding outcomes of outreach calls to patients • Works as an effective team member of the Quality team • Answer and/or research questions on problems the clinicians have identified, escalating issues according to appropriate resources • Recognize and report data inconsistencies to appropriate personnel • Contributes to the teamwork within and between departments. Regularly attends and participates in meetings with coworkers and practice staff. Provides constructive ideas, suggestions, and feedback in a positive manner. Works collaboratively with co-workers to effectively resolve issues that impact departmental or hospital operations • Adheres to organization’s policies and procedures, adheres to governmental and industry regulations/laws. Maintains appropriate related documentation. • Maintains and safeguards confidentiality of information, including patient, personnel, and organizational data/records. • Proper use of property and equipment. • Collaborate with care teams to establish population-appropriate, pre-visit, and point of care processes • Provide data to the care teams to properly perform these processes • Monitor and correct patient attribution to the practice and the care teams within the practice • Contributes to Quality Improvement and Process Design of Population Health efforts across all Primary Care practices. Participates in quality control/performance improvement activities. • Other duties as assigned

Other Information :

Experience in promoting healthcare behavior change is desirable. In addition, must have knowledge of medical terminology and be comfortable with computer and Microsoft Office. Must possess communication skills that provide timely, concise, and audience appropriate information orally and/in writing. Work habits that produce timely, quality results. Teamwork and relationships with others that allows collaboration with a variety of individuals by establishing and maintaining constructive relationships. Customer focus that demonstrates commitment to meeting and exceeding the expectations of internal and external customers. • Ability to identify problems, think creatively, and devise innovative solutions. • Strong interpersonal skills • Highly organized, proactive, and attentive to details • Ability to work as member of a collaborative team in addition to independent work • Ability to persuade, influence and enlist others’ support in accomplishing objectives • Ability to work with large data sets with guidance from medically trained individuals • Excellent writing and oral presentation skills • Working knowledge of computer software, including Excel, PowerPoint, and Word • Multi-task capabilities

Competencies and Skills

• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
• Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Word processing, spreadsheets, data entry, database experience and other computer related skills.
• No previous experience required. PREFERED EXPERIENCE: Healthcare, Medical Assistant
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Education

• Required Associates Degree; PREFERED EDUCATION: Bachelor’s Degree

Working Conditions

• Lifting, moving and loading less than 20 pounds.
• Prolonged periods of sitting.