Job description
Overview:
We are currently seeking a
Plumbing Call by Call Supervisor to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our
Plumbing call by call Supervisors are tasked with managing daily
field operations, employee training, real time sales strategies, retention efforts, safety, and ensuring the technicians are providing outstanding service to our customers.
What’s In It For Me?
- Market Value Compensation - $60,000 - $70,000
- Annualized Bonus Plan
- Robust PTO Plan
- Health, Vision and Dental plans for you and your family to choose from
- 401K Retirement Plan with company match up to 30%
- Life Insurance, Short-Term and Long-Term Disability
- Special Program Options: FSA, EAP, Legal Services, and Identity Theft
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
What Will I Do?
- Assist Plumbing Service Technicians in the field real time while they are at the customers home facing challenges.
- Develop a culture of performance excellence to encourage employment growth
- Sales Coaching
- Labor Resource Supervision
- Tracking Work Completed
- Control of Labor Efficiency
- Drive the Plumbing department sales through training coaching and development of the field technicians
- Maintain operational excellence through invoice completion, inventory control, safety awareness, and accurate reporting
- Coach plumbing service technicians on how to increase average ticket, closing rate and monthly truck revenue
- Work closely with dispatch team to ensure right tech is assigned to right jobs.
- Promote cross functional lead generation
- Monitor and control call backs and warranties
- Other duties as assigned by the Division Manager
Do I have What it Takes?
- High School Diploma or equivalent
- Servicing or installing residential plumbing systems and components is a plus.
- 3+ Years of Experience managing a team
- Excellent leadership skills and team mentality to enhance team productivity and standards of work produced
- Ability to build business in the private sector, as well as the public sector
- Positive energy and enthusiasm to drive sales and company growth
- Ability to prioritize, set goals, and manage multiple tasks, handle deadlines
- Experience with Microsoft suite of programs
- Knowledge of Service Titan is a plus.
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