Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Payment Card Operations Leader leads a high performing operations team responsible for ensuring payment performance and integrity for over 10 million card accounts. A major component of our mission to create transformative healthcare payment experiences involves the ability to provide reliable and predictable member experiences at the point of sale. We are looking for an experienced operator to lead our card issuance and experience team.

The right candidate wants to drive excellence and efficiency across each consumer transaction, someone who can “think big” while diving deep, remain flexible to change, and someone with a passion for innovation and leading operational excellence.

Primary Responsibilities:

• Lead operational execution of Optum’s Health Benefit Accounts card operations team
• Partner across Operations to execute operational standards and continuously position the organization to support rapid growth and operational efficiency
• Partner with vendors to ensure error free card production
• Produce executive-level dashboards to ensure critical focus areas are appropriately prioritized and addressed
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of experience in leadership (people leadership)
• 5+ years of experience establishing reporting, defining KPIs and ensuring adherence to SLAs
• 5+ years of experience championing continuous improvement projects
• 5+ years of experience maintaining vendor relationships ensuring organizational needs are met
• 5+ years of experience in the card or payment space
  

Preferred Qualifications:

• Advanced level experience with SQL analysis or other related tools
• Experience with enterprise or platform level data migrations
• Proven excellent written and verbal communication skills to communicate with non-technical and technical people inside and outside the organization
• Proven ability to lead multiple projects simultaneously; strategic thinking with ability to build solid working relationships across organizational teams in a fast-paced and changing environment
  

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $101,200 to $184,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.