This Lead PSR position supports our Saredon and Brockport office. In combination with their daily functional area duties, serves as the front line for issues as they relate to front desk operations.Oversees and supervises clerical operations of the front desk.Trains and re-trains all patient service representatives.

Schedule:Monday-Friday. (may occasionally need to cover Saturdays). Hours may vary to cover shifts as needed.

Duties & Responsibilities:

• Provides feedback concerning additional team member training needs.
• Recognizes and provides coaching, counseling, and discipline as appropriate.
• Promotes the practice within the team and motivates the staff.
• Ensures accurate and thorough documentation and completion of all necessary paperwork
• Collects and copies insurance cards and other pertinent documents.
• Ensures accurate data entry; patient demographics and billing/insurance information into the RIS system by means of daily PSR QA audits.
• Ensures accurate and timely OTC collections; co-pays, self-pays, and other patient balances. Promotes and monitors daily process utilizing RIS reporting mechanisms
• Keeps patients, technologists and/or manager informed with regard to patient flow.
• Organizes, distributes and maintains a monthly team member schedule.
• Ensures that all performance reviews are completed, conducted and turned in on time.
• Provides thorough and accurate information to all customers.
• Follows all compliance plan standards.
• Follows all team policies and related procedures.
• Responsive to customer and patient questions; knows where and how to obtain information/answers.
• Follows protocols while answering incoming calls; provides thorough and accurate information to all callers.
• Communicates appropriate preparation(s) and other information to callers and patients.
• Communicates effectively and appropriately maintaining rapport with patients and referring physicians and their staff.
• Maintains composure and behaves professionally in difficult patient situations and knows when to involve manager.
• Communicates effectively and appropriately with site manager
• Ensures transcribed reports are appropriately forwarded in a timely fashion as necessary. Tracks missing reports and ensures all patients have a corresponding report.
• Communicates report status or content to referring physician offices via fax or verbally. Mails or sends film upon request, using standard protocol.
• Addresses workflow issues in a timely, professional manner.
• Review schedules ensuring every effort is made to utilize all open time slots.
• Other duties as assigned.

We offercompetitive pay and full benefits including: DAILY PAY / medical / dental / vision coverage, paid time off, paid holidays, a pre-tax 401k plan, a pre-tax flexible spending plan, education reimbursement, free life insurance, advancement opportunities, hands-on training, inter-company transfer opportunities, and a host of other perks! Work today, get paid today! We've partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Become a valued member of our growing company by submitting your resume.

We are looking for dependable and professional candidatesfor medical administrative assistant jobs at RadNet. Applicants must have a High School Diploma, intermediate/advanced computer skills, strong multitasking and communication skills, and provide excellent customer service. Medical terminology knowledge and recent medical/radiology office work experience is preferred.

Pay Range:
$15.93 - $22.92 / hour