Company Overview

Since the 1970s, Chicago Family Health Center (CFHC) has become the primary care medical home for thousands of Chicagoans, including some of the city's most vulnerable populations. As an award winning, nationally recognized leading voice for community health centers, CFHC has played a vital role in providing access to affordable, comprehensive healthcare services to underserved communities throughout Chicago. We are a federally qualified community health center that has six locations: South Chicago, East Side, Roseland, Pullman, Chicago Lawn and Chicago Vocational Career Academy.

Our highly skilled doctors and medical staff are dedicated to providing the best possible care to our patients. We recognize the vital role CFHC plays not only in our patient’s health, but also as an essential resource that strengthens the communities we serve, which has established CFHC as a premier provider of choice and we welcome you to join our team. We are recruiting for our Patient Resource Consultant, apply today and discover the many benefits of sharing your expertise with our valued patients.

Essential Functions

• Conduct financial assessment interviews and screen patients for healthcare benefits/coverage and/or eligibility to participate in available programs.
• Explain financial requirements and answer all patient questions to ensure full understanding of benefit programs and patient responsibilities. Obtain all necessary forms, documents, and signatures, as required.
• Assist patients with program enrollment by initiating applications for Medicaid, Medicare, Marketplace plans, Sliding Scale, SNAP benefits, housing assistance, etc. based on financial assessment results and option selection.
• Record and maintain accurate and complete demographic and financial documentation in the electronic health record, as well as other coverage systems, as required
• Develop, compile, and/or distribute literature about benefits, eligibility requirements, and availability of health coverage programs and supportive resources.
• File timely, accurate, and complete application(s) to ensure coverage of all dates of service.
• Maintain current knowledge of Medicare, Medicaid, private insurance, HMO, and Sliding Fee Scale rules and regulations, including HRSA sliding fee discount requirements.
• Address and resolve complex enrollment and financial questions and concerns.

Education, Experience and Skills Required

• Associate’s degree, or a minimum of three (3) to five (5) years of relevant experience required.
• Certified Application Counselor license required within three (3) months of hire.
• Senior Health Insurance Plan counselor certification required within three (3) months of hire.
• Knowledge in public and private health coverage programs and Illinois Insurance Exchange.
• Experience with Medicare, Medicaid, third-party insurance, copayments, etc.
• Experience working directly with patients, physicians, physician office staff, healthcare team, etc., both telephonically and in person.
• Ability to work evenings and some Saturdays.

Benefits

• Great teamwork and support staff (amazing dental assistants, outstanding patient coordinators)
• Medical, Dental, Vision (Employee/Employer Contribution)
• Company Paid Life Insurance and Short-term & Long-term Disability
• Plus Supplemental Life Insurance
• 401 (k)
• Vacation/Sick Time
• Developmental Support
• Tuition Reimbursement

Equal Opportunity:

Chicago Family Health Center is an affirmative action/equal opportunity employer who is committed to cultivating diversity, equity and inclusion within all aspects of our organizations. We stand against and prohibit discrimination in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.