Job description

Patient Care Coordinator that helps people live Life Without Limitations!

RISE Prosthetics & Orthotics is a well-known and respected provider of quality orthotic and prosthetics services . Our team is committed to providing innovative prosthetic and orthotic technology, one-on-one personal attention and nurturing guidance. Our goal is to be the “go-to” place for patients to receive exceptional orthotic and prosthetic care. Our philosophy is driven by truly understanding what an amputee goes through in life.

Employees can expect to experience a variety of benefits including the opportunity to provide the highest standard of patient care and experience, while making patient mobility possible.

We are seeking to hire an on-site (full-time) Patient Care Coordinator for the clinic in Colorado Springs, CO. This busy clinic has a talented team that focuses on the highest level of patient care. In this role, the candidate will facilitate an excellent patient experience by providing the highest level of customer service to patients and their family members, other healthcare entities, and fellow employees both in-person and over the phone. This role is responsible for activities associated with administrative operations.

Core Responsibilities:

· Answers incoming calls in a professional and courteous manner, promptly responding to requests and inquiries or directing/triaging calls for clinical personnel

· Greets patients and visitors in a welcoming and helpful manner

· Obtains patient demographic information and accurately enters and updates EHR

· Schedules patient appointments and ensures that all required follow-up is complete

· Confirms future appointments following established guidelines

· Performs pre-visit chart audit reviewing for required documents and plan of care requirements

· Explains insurance requirements (prescription, PCP appointment, delivery receipts, etc.) to patients and families and tracks to completion making follow-up outreach as needed

· Collects documentation and patient payments as determined by Central Billing Office

· Documents all patient related activity in EHR in an accurate, thorough, and timely manner

· Opens and distributes incoming mail

· Attends and participates in daily and weekly meetings

· Assists in marketing efforts to build relationships with local referral sources

· Performs other duties as assigned

Skills, Knowledge and Qualifications:

· High School Diploma or GED

· One - two years of medical office experience working directly with patients

· EHR/EMR experience

· Excellent communication and interpersonal skills with the ability to interface with patients, physicians, and coworkers in a tactful, informed and service-oriented manner

· Ability to prioritize workload and manage required follow-up communication

Company Benefits/Our Investment in You:

· Competitive pay and bonus opportunities

· Medical, Dental, Vision, and Life Insurance

· 8 paid holidays per year

· Paid vacation and sick time off

· Paid day off during birthday month

· Company matching 401(k) Plan

Other Perks:

· Growth & Advancement Opportunities

· Monday to Friday work schedule

· Employee Assistance Program

· Education Assistance Program

· Employee Recognition Program

· Employer-Sponsored Volunteer Program with 16 hours to utilize per year

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• In-person

Experience:

• healthcare: 1 year (Required)
• customer service: 1 year (Preferred)

Work Location: In person

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