Job description
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Mission
To inspire health and healing by putting patients first - ALWAYS.
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Position SummaryResponsible for coordination of all activities related to patient access including answering all incoming phone calls, scheduling and registration, patient check-in and check-out, routing of patient-related phone calls to the appropriate department and referral management.
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Minimum Qualifications
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EducationMust be at least 17 years old and currently enrolled in high school or an equivalent educational program.
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CredentialsNone
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Physical Demands
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Stand and/or walk frequently.
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Sit constantly.
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Lift and/or carry 30 pounds occasionally.
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Push and/or pull 25 pounds occasionally.
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Bend, stoop, crawl and squat occasionally.
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Reach floor to overhead occasionally.
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Visual acuity, manual dexterity and hand-eye coordination within normal limits.
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Essential Functions
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Answers all incoming phone calls and triages inquiries to appropriate resource (management, clinical, billing, ect.). Utilizes appropriate scripting and protocols to assist in triaging patient inquiries.
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Documents customer inquiries and other relevant information into Epic through the use of In Basket messaging, when appropriate.
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Assists individuals in making appointments for designated clinics within the network. Identifies specific patient needs to determine appropriate appointment type and location.
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Greets patients upon arrival following the AIDET model. Completes necessary check-in elements including verification of appointment, updating demographics, verification of insurance information, collection and scanning of insurance cards, and obtaining pertinent documentation (e.g. HIPPA and Release of Information forms).
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Properly builds and verifies insurance information in the EMR system or other outside websites. Can properly identify collection elements, including copay, deductible, and co-insurance amounts. Can also interpret Coordination of Benefit responses and make necessary corrections.
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Ensures accurate and timely collection of co-pays, self-pays, and other patient balances.
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Responsible for coordination of the referral management process including the following: Schedules patient appointments with appropriate specialist. Confirms all required documentation is available for provider before appointment.
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Actively works in assigned workques including: Pre-registration, scheduling, and referral.
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Location: Great Plains Health ยท GPPN Registration
Schedule: Full Time, 8 hour shift
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